山东大学IT运维支撑系统的设计与实现

发布时间：2018-05-12 23:27

本文选题：IT运维支持 + 服务台管理　；参考：《山东大学》2015年硕士论文

【摘要】：随着新时代的发展,计算机技术得到了普遍应用,如今具备一个成熟的IT运维支撑体系,提高对IT运维管理的质量,实现高效、快捷、便利的运维管理,已经成为时代共同的需求。山东大学IT运维支撑系统在提高山东大学自身的IT服务效率、建立起适应业务环境的运维模式、提高自动化操作以及提高维护效率以及改善服务质量等,将会起着非常重要的作用。IT运维支撑系统的开发采用选用B/S模式,利用Java语言对其底层代码进行设计,并利用MVC设计模型将整个系统划分为视图层、模型层以及控制层。在对系统架构进行设计时,该系统选用J2EE架构设计模型,利用hibernate、struts等框架技术完成对系统架构的设计。在对系统的数据库进行设计时,采用SQL SERVER 2012。山东大学IT运维支撑系统划分的模块有运维基础信息管理模块、设备与软件管理模块、服务台管理模块、项目管理模块,其中运维基础信息管理模块中实现的功能有单位联系人信息管理、校区楼宇信息管理、会议室管理等；在设备与软件管理模块中实现的功能有设备配件集群管理、软件系统管理、IP地址管理、已报废设备软件系统管理等；服务台管理模块中实现的功能有用户岗位职责管理、添加工单、维修任务工单管理、个人工单管理、查找工单、服务台标签云查看、服务台统计；在项目管理模块中实现的功能有项目管理、负责的任务管理、负责的里程碑管理、文档管理、发起的讨论管理、项目动态管理。IT运维支撑系统投入运行后,能够有效的提高运维的质量,真正的实现高效、零消耗的运维。不仅如此,该系统在提升组织内IT服务方面,也有很大的优势。
[Abstract]:With the development of the new era, computer technology has been widely used. Now it has a mature IT operation and maintenance support system to improve the quality of IT operation and maintenance management, to achieve efficient, fast and convenient operation and maintenance management. Has become the common needs of the times. The IT operation and maintenance support system of Shandong University can improve the IT service efficiency of Shandong University, establish the operation and maintenance mode adapted to the business environment, improve the automation operation, improve the maintenance efficiency and improve the service quality, etc. The development of IT operation and maintenance support system is based on B / S mode. The bottom code is designed by Java language, and the whole system is divided into view layer, model layer and control layer by using MVC design model. In the design of the system architecture, the system uses J2EE architecture design model, using hibernatestruts and other framework technology to complete the design of the system architecture. When designing the database of the system, we adopt SQL SERVER 20122. The modules of IT operation and maintenance support system of Shandong University include operation and maintenance basic information management module, equipment and software management module, help desk management module, project management module, Among them, the functions realized in the basic information management module of operation and maintenance include unit contact information management, campus building information management, conference room management and so on, and the functions realized in the equipment and software management module include equipment accessories cluster management, Software system management IP address management, abandoned equipment software system management, etc. The functions of the help desk management module include user post responsibility management, add work order, maintenance task order management, individual manual management, search work order, etc. The functions implemented in the project management module include project management, responsible task management, responsible milestone management, document management, discussion management initiated, etc. After the project dynamic management.IT operation and maintenance support system is put into operation, it can effectively improve the quality of operation and maintenance, and realize the real high efficiency and zero consumption operation and maintenance. Not only that, the system in the promotion of IT services within the organization, also has a great advantage.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52

【引证文献】