建设项目业主索赔管理体系研究

发布时间：2018-05-22 08:19

本文选题：建筑工程项目 + 业主索赔　；参考：《山东大学》2015年硕士论文

【摘要】：当前,随着我国建筑市场的市场化和国际化不断加深,索赔管理在工程项目管理中已经变得越来越重要。同时随着建筑企业越来越激烈的竞争,建筑企业纷纷开始探索得以顺利生存的各种措施,索赔管理就是建筑企业的重要举措之一。而相对索赔经验丰富的承包商而言,我国业主方的索赔管理水平要落后很多。因此,对于业主来说,提高索赔管理水平具有十分重要的意义。本文从业主的角度出发,讨论了如何加强业主的索赔管理。提出了业主索赔管理的框架,包括：业主主动索赔、业主索赔防范、业主反索赔、业主索赔争端处理,并在此基础上提出业主索赔管理的工作体系。业主主动索赔和索赔防范这两块内容是在实际调研的基础上展开的。首先,作者在理论分析的基础之上,通过调查问卷的形式直接证实了业主索赔管理水平严重落后于建筑企业的事实。在主动索赔中,重点论述了索赔机会的识别以及工期延误的相关问题；在索赔防范中,重点论述了项目不同阶段索赔防范的措施。其次,提出了反索赔的原则、步骤、内容,它是业主有效控制索赔事件给自身造成影响的重要手段。最后,论述了业主索赔管理工作体系的建立,包括组织机构建立和工作制度的建立。
[Abstract]:At present, with the deepening of marketization and internationalization of construction market in China, claim management has become more and more important in engineering project management. At the same time, with the increasingly fierce competition of construction enterprises, construction enterprises have begun to explore various measures to survive smoothly. Claim management is one of the important measures of construction enterprises. Compared with the contractors with rich claim experience, the claim management level of the owners in our country is far behind. Therefore, for the owners, improving the level of claim management has a very important significance. This paper discusses how to strengthen the owner's claim management from the owner's point of view. This paper puts forward the framework of owner's claim management, including: the owner's active claim, the owner's claim prevention, the owner's counter-claim, the owner's claim dispute processing, and on this basis, the working system of the owner's claim management is put forward. The owner's active claim and claim prevention are carried out on the basis of actual investigation. Firstly, on the basis of theoretical analysis, the author directly confirms the fact that the management level of owners' claims lags behind that of construction enterprises. In the active claim, the paper focuses on the identification of the claim opportunity and the problems related to the delay in the construction period, and on the measures of the claim prevention in different stages of the project. Secondly, it puts forward the principle, steps and contents of counterclaim, which is an important means for the owner to control the claim event effectively. Finally, it discusses the establishment of owner claim management system, including the establishment of organization and work system.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TU723

【共引文献】