通信网络工程项目质量管理研究及在NGB项目中的应用

发布时间：2018-09-06 06:27

【摘要】：人类对科学技术领域的探索,为通信行业带来了巨大的技术革新。现在人们的日常活动与通信网络之间存在许多的交集,并且,其关联程度正逐渐加深。对于各大通信网络运营商来说,只有网络质量得到保证,才能提供给客户优质的服务,才能提高其行业竞争力。本文通过研究通信网络工程项目的项目管理工作以及相应的通信网络工程项目质量管理要求,分析了六西格玛理论要点及其主要改进的流程,提出了一种通信网络工程项目质量管理工作框架(GCMAICS流程),即定义质量目标(G)、项目沟通分析(C)、质量数据测量(M)、质量数据分析(A)、质量改进(I)、质量控制(C)以及标准化(S)等七大步骤。通过该框架流程的实施,改善通信网络工程项目的质量管理工作,提升项目的质量。同时,结合卓越绩效评价准则,建立了一种项目质量管理的评价体系以及通信网络工程项目的成熟度分类模型(SSMCM模型)。通过对通信网络工程项目质量管理工作的过程与结果两方面进行打分,定量评价其质量管理工作绩效。根据所得到的分数按照SSMCM模型的分类,划分并分析项目各阶段质量管理工作的成熟度。以此达到保证项目质量、提高项目质量管理水平的目的。最后,以某NGB(下一代广播电视网络)网络改造工程项目作为实例,验证了该评价体系的正确性。
[Abstract]:The exploration of science and technology has brought tremendous technological innovation to the telecommunication industry. Nowadays, there are many intersections between people's daily activities and the telecommunication network, and the degree of association is gradually deepening. In order to improve the competitiveness of the industry, this paper studies the project management of communication network engineering projects and the corresponding quality management requirements of communication network engineering projects, analyzes the Six Sigma Theory and its main improvement process, and puts forward a communication network engineering project quality management framework (GCMAICS process), that is, fixed. Quality Goal (G), Project Communication Analysis (C), Quality Data Measurement (M), Quality Data Analysis (A), Quality Improvement (I), Quality Control (C) and Standardization (S) are the seven major steps. Through the implementation of the framework process, the quality management of communication network project can be improved and the quality of the project can be improved. At the same time, combined with the criteria of performance excellence evaluation, the quality of the project can be improved. A project quality management evaluation system and a maturity classification model of communication network engineering project (SSMCM model) are proposed. The quality management performance of communication network engineering project is quantitatively evaluated by scoring the process and result of quality management work. The results are classified according to the SSMCM model. Finally, an example of NGB (Next Generation Broadcasting and Television Network) network reconstruction project is given to verify the correctness of the evaluation system.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TN913

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