X项目中技术支持团队的沟通管理研究

发布时间：2018-09-11 10:23

【摘要】：古往至今,我们身边大大小小的事情都可以追溯成为一个“项目”的建立与完成,人们有条不絮地管理着自己的事情,并完成此事情。传统的项目管理模式中,人们耗费着大量的人力、物力、财力来实现项目的最终目标。而随着现代项目的规模越来越大,投入的资本也越来越多,项目目标所涉及的专业越来越广泛,项目内部关系越来越繁琐、复杂,项目资本回收周期越来越短等等,传统的项目管理模式已经难以完美诠释目标的实现,从而引出了现代项目管理模式。现代项目管理是为了实现项目的既定目标而对项目各方面所进行的计划、组织、指挥、协调和控制等的管理活动。美国项目管理学会PMI(Project Management Institution)出版的项目管理知识体系指南将项目管理划分为九大知识领域:沟通管理、项目综合管理、范围管理、时间管理、费用管理、质量管理、采购管理、风险管理及人力资源管理。我们运用这九大管理体系科学地计划、组织、指挥、协调和控制项目的实施过程并高水平的实现项目目标。从这九个方面我们不难看出,沟通管理可以说是正常运转其余八个环节的基础,我们通过有效的项目沟通掌握项目的实际需求与目标、把握项目的实施周期、控制与协调项目的成本费用、实时监控项目的实施质量。在项目实施过程中参与其项目的每个人都须使用项目“语言”进行沟通,而其沟通的效果将影响着项目的整体,所以我们说有效的项目沟通是实现项目目标的基石。文章将以X工程项目为例,从项目本身出发对工程项目中技术团队的项目沟通管理进行研究。通过实证研究深入分析技术支持团队在项目沟通过程中存在的问题、原因及如何改进技术支持团队的项目沟通机制,提高沟通有效性,从而高效实现项目目标,提高项目绩效水平。
[Abstract]:Since ancient times, the big and small things around us can be traced back to the establishment and completion of a "project". In the traditional project management mode, people spend a lot of manpower, material resources and financial resources to achieve the final goal of the project. As the scale of modern projects becomes larger and larger, more and more capital is invested, the project objectives involve more and more extensive specialties, the internal relations of the projects become more and more complicated, the project capital recovery cycle becomes shorter and shorter, and so on. The traditional project management mode has been difficult to explain the realization of the goal perfectly, which leads to the modern project management mode. Modern project management is the planning, organizing, directing, coordinating and controlling of all aspects of the project in order to achieve its stated objectives. The Project Management knowledge system Guide published by the American Institute of Project Management (PMI (Project Management Institution) divides project management into nine areas of knowledge: communication management, integrated project management, scope management, time management, cost management, quality management, procurement management. Risk management and human resources management. We use these nine management systems to scientifically plan, organize, direct, coordinate and control the project implementation process and achieve the project objectives at a high level. It is not difficult to see from these nine aspects that communication management can be said to be the basis for the other eight links of normal operation. Through effective project communication, we can grasp the actual needs and objectives of the project and grasp the implementation cycle of the project. Control and coordinate the cost of the project and monitor the implementation quality of the project in real time. In the process of project implementation, everyone involved in the project must communicate with the "language" of the project, and the effect of communication will affect the whole of the project, so we say that effective project communication is the cornerstone of achieving the goal of the project. Taking X project as an example, this paper studies the project communication management of the technical team in the engineering project from the point of view of the project itself. Through the empirical research, this paper analyzes the problems and causes of the technical support team in the process of project communication, and how to improve the project communication mechanism of the technical support team to improve the effectiveness of communication, so as to achieve the project objectives efficiently. Improve project performance.
【学位授予单位】：首都经济贸易大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F273.1;F426.92

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