G银行软件开发中心研发管理流程优化研究

发布时间：2018-09-11 17:05

【摘要】：近年来银行业务突飞猛进,G银行目前不仅面临同业的激烈竞争,而且还面临互联网金融公司的竞争。为在竞争市场环境中获得一席之地,G银行也需快速对其业务进行更新变革,以应对市场的变化。而业务的快速实现需信息技术的支撑,目前G银行软件开发中心存在业务部门满意度不高、研发管理流程过于繁杂冗长、项目开发周期过长、开发中心组织结构不合理、沟通不畅、效率低下、项目研发团队的责权不清等问题,如何通过流程优化的方法和理论解决这些问题是本文的研究重点。本文先从理论的角度入手,对研发项目管理理论和流程优化的理论进行了介绍。接着以G银行软件开发中心研发流程为研究对象,通过以业务部门和开发中心员工为调查对象,对开发中心研发服务满意度和研发流程现状进行调查,从调查结果分析出目前开发中心亟待解决的流程问题。运用流程图、ASME、鱼骨图等方法对开发中心研发流程中存在问题的流程进行深入分析。接着根据分析结果,利用ESEIA等方法对上述流程进行优化。最后介绍了开发中心研发流程优化实施的保障措施和实施效果。本文使用流程优化方法对研发管理流程中的版本控制流程、投产审批流程、缺陷管理流程等进行了优化,经过流程效果评估,研发满意度、需求积压率、需求实施及时率、投产审批耗时等指标都得到了明显的改善。本文在解决G银行软件开发中心研发流程中存在的问题的同时,对业务流程优化的相关理论进行了实践,对其他有类型研发流程问题的企业也具有一定的参考价值。
[Abstract]:In recent years, the bank has been facing fierce competition not only from the same industry, but also from the Internet financial companies. In order to gain a place in the competitive market environment, Bank G also needs to update its business quickly to cope with the changes in the market. The rapid realization of business needs the support of information technology. At present, the software development center of G bank has not high degree of satisfaction of business department, too complicated and lengthy R & D management process, long project development cycle, unreasonable organizational structure of development center. Problems such as poor communication, low efficiency, unclear responsibilities of project research and development team, how to solve these problems through the method and theory of process optimization is the focus of this paper. This paper introduces the theory of R & D project management and process optimization from the perspective of theory. Then take G bank software development center R & D process as the research object, through the business department and the development center staff as the investigation object, carries on the investigation to the development center research and development service satisfaction and the research process present situation. From the survey results, the current development center to solve the flow problems. The flow chart ASMEand fish bone diagram are used to analyze the existing problems in the R & D process of the development center. Then, according to the analysis results, ESEIA and other methods are used to optimize the above process. At last, the paper introduces the guarantee measures and the effect of the research and development process optimization in the development center. This paper uses the method of process optimization to optimize the process of version control, production approval, defect management and so on in the process of R & D management. Through the evaluation of process effect, the satisfaction of R & D, the rate of backlog of demand, the rate of timely implementation of demand, etc. Production approval time and other indicators have been significantly improved. While solving the problems in R & D process of G Bank Software Development Center, this paper has carried on the practice to the related theory of business process optimization, which is also of certain reference value to other enterprises with R & D process problems.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F832.2

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