六西格玛在图书馆质量管理中应用的可行性研究

发布时间：2018-05-23 12:45

本文选题：图书馆 + 质量管理　；参考：《情报科学》2011年04期

【摘要】：六西格玛是一套系统的业务改进方法体系,是旨在持续改进企业业务流程,实现顾客满意的管理方法。通过研究六西格玛在全面质量管理(TQM)、LibQUAL+中的适用性,以及对图书馆服务特殊性的适用性,对六西格玛在图书馆的适用性予以肯定。在此基础上,对六西格玛管理的内涵进行探讨,认为抛开六西格玛作为质量目标的性质,而做为质量管理的理念和方法,在图书馆的质量管理中更具有可行性。
[Abstract]:Six Sigma is a systematic business improvement method system, which aims to continuously improve business processes and achieve customer satisfaction. By studying the applicability of six Sigma in TQM / LibQUAL and its applicability to the particularity of library service, the applicability of six Sigma in library is confirmed. On this basis, the connotation of six Sigma management is discussed, and it is considered that it is more feasible to set aside six Sigma as the quality target and as the concept and method of quality management in library quality management.
【作者单位】：北京语言大学图书馆;
【分类号】：G251;F273

【参考文献】