不同情景下质量管理实践与企业绩效模型的实证研究

发布时间：2018-06-19 14:34

本文选题：质量管理实践 + 创新绩效　；参考：《管理评论》2010年11期

【摘要】：本文以我国西北地区通过质量管理体系认证的324家企业为样本数据,研究质量管理实践与企业不同绩效之间的关系模型,特别关注了创新绩效在其中的地位和作用,并且分析了行业竞争程度、企业发展阶段以及企业规模三项情景因素对于关系模型的调节影响作用。实证结果表明,质量管理实践不仅能够通过质量绩效和运作绩效来改善最终的经营绩效,而且可以借助创新绩效这一中介变量发挥积极的影响作用,但是质量管理实践对于经营绩效的直接作用并不显著。在考虑了情景因素后得出,行业竞争程度对于关系模型的调节作用不显著,而企业发展阶段和企业规模对于模型的关系强度有十分显著的调节影响。研究的意义在于肯定了质量管理活动和创新活动能够协调发展的观点,同时对于质量管理是否属于情景依赖的争论提供了必要的实证依据。
[Abstract]:Based on 324 enterprises certified by quality management system in Northwest China, this paper studies the relationship model between quality management practice and different performance of enterprises, and pays special attention to the position and role of innovation performance. It also analyzes the influence of three scenario factors, namely, the degree of industry competition, the stage of enterprise development and the scale of enterprise, on the adjustment of the relational model. The empirical results show that the practice of quality management can not only improve the final operating performance through the quality performance and operational performance, but also play a positive role by the intermediary variable of innovation performance. However, the direct effect of quality management practice on business performance is not significant. After considering the situational factors, it is concluded that the degree of industry competition does not play a significant role in regulating the relationship model, while the stage of enterprise development and the size of the enterprise have a very significant adjustment effect on the relationship intensity of the model. The significance of the study is to confirm the view that quality management activities and innovation activities can develop harmoniously. At the same time, it provides a necessary empirical basis for the debate on whether quality management belongs to situational dependence.
【作者单位】：西安交通大学管理学院;机械制造系统工程国家重点实验室;中国质量认证中心西北评审中心;
【基金】：国家自然科学基金项目(70672056;70872091)
【分类号】：F273.2;F272.92;F224

【共引文献】