美容术后患者满意度调查分析及改进对策研究

发布时间：2018-03-01 02:07

  本文关键词： 美容手术 电话回访 改进对策　出处：《中国卫生质量管理》2016年06期 　论文类型：期刊论文

【摘要】：目的通过对某院美容术后患者进行回访,了解其住院感受及满意度,对调查结果进行统计分析并制定针对性改进对策。方法选择2014年1月-2015年12月接受整形美容治疗的1 092例患者作为研究对象,采用电话回访的方法了解其住院感受及满意度。调查问卷经过前期的预调查及信度、效度测定,均符合规范,调查内容包括服务态度、关爱患者、健康教育、业务水平、职业道德等护理满意度。结果患者对护士的职业道德满意度为93.50%,服务态度满意度为88.00%,业务水平满意度为73.90%,关爱患者满意度为67.03%,健康教育满意度为62.00%。结论电话回访调查可以及时发现护理工作中存在的不足并采取相应措施进行及时改进,以便更好地为患者提供优质服务。
[Abstract]:Objective to investigate the experience of hospitalization and satisfaction of patients after cosmetic surgery in a hospital. Methods from January 2014 to December 2015, 1 092 patients who received plastic and cosmetic treatment were selected as the research objects. After the preliminary investigation, the reliability and validity of the questionnaire were all in accordance with the standard. The contents of the survey included service attitude, care for the patients, health education, business level, etc. Results the satisfaction of nurses was 93.50, 88.00, 73.90, 67.03, 62.00.Conclusion telephone call back visit is necessary. The result shows that the satisfaction of nurses is 93.50, the satisfaction of service attitude is 88.00, the satisfaction of service level is 73.90, the satisfaction of caring patients is 67.03, and the satisfaction of health education is 62.00.Conclusion telephone calls back. The investigation can find the deficiency in nursing work and take corresponding measures to improve it in time. In order to better provide quality services for patients.
【作者单位】： 陕西省人民医院;
【分类号】：R473.6
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本文编号：1549918