校园公共自行车设施与服务系统的创新设计研究

发布时间：2018-01-15 06:33

本文关键词：校园公共自行车设施与服务系统的创新设计研究　出处：《广东工业大学》2017年硕士论文　论文类型：学位论文

【摘要】：20世纪60年代以来,全球产业结构因服务业迅速崛起而发生了巨变,全球产业结构呈现出由“工业型”向“服务型”转型的全球性趋势。正如美国著名社会学家和未来科学家贝尔在20世纪80年代所预测的那样,传统的工业设计理念与创新思维在新社会和经济形势下面临着巨大的挑战,新的关于“服务”的设计理念、设计方法和设计工具的出现成为应对目前困境的必需品。我国自改革开放以来依靠庞大且低廉的劳动人口、大量的土地开发和不计后果的资源开采,创纪录地实现了经济增长,引发了快速的经济转型,并成功使5亿人口脱贫。然而这一切所取得的进展是以环境的严重恶化、资源消耗的增加以及城市系统的混乱和社会的不平等为代价的。其中,城市化进程令村镇人口大幅度迁徙至城市,更加密集的城市蔓延导致了交通能耗增大,产生了城市气候异常、生态环境恶化和街道拥堵的普遍现象。这种缺失包容性和可持续性的社会发展趋势是不可取的,如何利用21世纪的信息、网络技术和知识经济结构,通过服务业的创新来扭转工业型经济和传统社会的发展模式,以解决它们所无法克服的难题,成为我国未来发展的迫切需求。公共自行车作为公共服务业的重要组成部分,受到各国政府的大力支持,是近年来最为成功的服务设计及创新成果之一,其“共享”、“低碳”、“健康”的服务理念深受城市居民的推崇。首先,本文通过广泛收集公共自行车的研究资料,对公共自行车进行深入解读,分析公共自行车的设施规划及管理方式和公共自行车的服务系统,同时归纳并总结国内外公共自行车设施与服务系统的特征及优势,得出完整且优秀的公共自行车设施与服务系统的结构框架,为校园公共自行车设施与服务系统的规划提供参考。其次,本文通过分析研究服务设计的设计概念、设计方法及设计流程,运用其中的服务调研方法对校园公共自行车和在校大学生使用公共自行车情况进行定量和定性的综合型调查,得到针对校园及周边社区情景和在校大学生的校园公共自行车设施和服务系统的需求痛点。最后,本文运用服务设计方法,得出关于校园公共自行车的服务洞见和服务生态,绘制校园公共自行车的服务蓝图,设计校园公共自行车的服务接触点,并利用服务评估对校园公共自行车的方案进行服务评价。本课题通过服务设计的相关调研方法、设计理论和创新框架,构建一套完善的校园公共自行车设施与服务系统,利用其创新成果丰富公共自行车的服务框架,扩展服务业的创新领域,为我国经济产业结构转型、包容的城市化进程和社会可持续发展提供创新途径的参考。
[Abstract]:Since 1960s, the global industrial structure has changed greatly because of the rapid rise of the service industry. The global industrial structure shows a global trend from "industrial" to "service-oriented", just as Bell, a famous American sociologist and future scientist, predicted in 1980s. Under the new social and economic situation, the traditional industrial design concept and innovative thinking are facing a great challenge, new design concept of "service". The emergence of design methods and design tools has become a necessity to deal with the current predicament. Since the reform and opening up, China has relied on a large and cheap labor force, a large number of land development and reckless exploitation of resources. Record economic growth triggered a rapid economic transformation and succeeded in lifting 500 million people out of poverty. Yet progress has been made as a result of a serious deterioration of the environment. The increase of resource consumption and the chaos of urban system and social inequality are at the cost. Among them, the urbanization process makes the population of villages and towns migrate to the city by a large margin, and the spread of more intensive cities leads to the increase of energy consumption of transportation. This lack of inclusive and sustainable social development trends is not desirable, how to use the 21th century information. The network technology and the knowledge economy structure, through the service industry innovation to reverse the industrial economy and the traditional society development pattern, in order to solve they cannot overcome the difficult problem. As an important part of public service industry, public bicycle is one of the most successful service design and innovation achievements in recent years. Its "sharing", "low carbon", "health" service concept is highly respected by urban residents. First, this paper through the extensive collection of public bicycle research materials, in-depth interpretation of public bicycle. This paper analyzes the planning and management of the public bicycle facilities and the service system of the public bicycle, and summarizes the characteristics and advantages of the public bicycle facilities and service system at home and abroad. Get a complete and excellent public bicycle facilities and service system structure framework, for campus public bicycle facilities and service system planning to provide reference. Secondly, this paper analyzes the design concept of service design. Design method and design process, using the method of service investigation on campus public bicycle and college students use public bicycle quantitative and qualitative comprehensive investigation. Get the pain point of the campus and surrounding community scene and campus public bicycle facilities and service system. Finally, this paper uses the service design method. Draw the campus public bicycle service insight and service ecology, draw the campus public bicycle service blueprint, design campus public bicycle service contact point. And use the service evaluation to the campus public bicycle scheme service evaluation. This topic through the service design related research methods, design theory and innovative framework. Construct a set of perfect campus public bicycle facilities and service system, make use of its innovation achievements to enrich the service framework of public bicycle, expand the innovation field of service industry, for the transformation of economic industrial structure of our country. Inclusive urbanization and sustainable social development provide a reference for innovative approaches.
【学位授予单位】：广东工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TU984.14;U491.225

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