互联网海淘在线纠纷解决机制研究

发布时间：2018-04-05 19:37

本文选题：互联网海淘　切入点：消费纠纷　出处：《南昌大学》2016年硕士论文

【摘要】：随着电子商务的迅猛发展,消费群体已经不再局限于国内网购。越来越多的年轻人开始将眼光投下国外,海淘已然成为了一种新兴的购物方式,其低廉的价格和广泛的选择等优势,为广大年轻人所推崇。据惠惠购物助手发布《2015国民海淘年终大盘点》显示,80后成为国民海淘主力军,其订单数占比高达59.0%。但是,便携的“海淘”环境让更多的消费者进行跨境消费的同时,也带来了大量的跨境购物消费纠纷。由于互联网海淘消费基数大、交易额较小,传统的纠纷解决方式早已不能满足互联网海淘消费纠纷解决的需求。在线纠纷解决机制的出现将互联网技术同替代性纠纷解决机制结合起来,为互联网海淘提供了一种新型的纠纷解决方式。这种方式具有经济、便捷、高效的功能,但我国在线纠纷解决机制却存在着大量的问题,如技术障碍、信任缺失、缺乏程序正义等困难,使得在线纠纷解决机制不能较好的在我国被应用和实施。我国目前互联网海淘消费纠纷在线纠纷解决机制存在的诸多困难原因在于现有法律的不完善、政府给予的资金及制度扶持不足、行业较为松散、网民对在线纠纷解决机制的了解不够等。而美国、英国等欧盟国家现有的跨境购物在线纠纷解决机制的成熟经验值得借鉴。对于我国而言,只有不断提高在线纠纷解决机制的技术、提高在线纠纷解决机制的信任度、明确在线纠纷解决机制的立法管理,同时完善在线纠纷解决机制在互联网海淘的应用,才能真正将在线纠纷解决机制的价值优势体现出来,才能切实的增强网民对在线纠纷解决机制的信任感,增强消费者海淘时的信心,促进互联网海淘的有利发展。
[Abstract]:With the rapid development of e-commerce, consumer groups are no longer limited to domestic online shopping.More and more young people are beginning to look abroad, Haitao has become a new way of shopping, its low prices and a wide range of options and other advantages, the vast majority of young people admire.According to Hui Hui Shopping Assistant released < 2015 National Haitao year-end inventory > shows that the post-80s national sea Amoy become the main force, its orders as high as 59.090%.However, the portable "sea Amoy" environment allows more consumers to cross-border consumption, but also brings a lot of cross-border shopping and consumption disputes.Because of the large consumption base and small transaction volume, the traditional dispute resolution method can not meet the demand of Internet Amoy consumption dispute resolution.The emergence of online dispute resolution mechanism combines Internet technology with alternative dispute resolution mechanism and provides a new type of dispute resolution method for Internet Smoy.This method has economic, convenient and efficient functions, but there are a lot of problems in our online dispute resolution mechanism, such as technical obstacles, lack of trust, lack of procedural justice and so on.So that the online dispute resolution mechanism can not be better applied and implemented in China.At present, there are many difficulties in the online dispute resolution mechanism of consumption disputes in China due to the imperfections of the existing laws, the lack of financial and institutional support from the government, and the loose industry.Internet users on the online dispute resolution mechanism is not enough understanding.The mature experience of the existing online dispute resolution mechanism for cross-border shopping in the United States, Britain and other EU countries is worth learning from.For our country, only by continuously improving the technology of online dispute resolution mechanism, improving the trust of online dispute resolution mechanism, clarifying the legislative management of online dispute resolution mechanism,At the same time, by perfecting the application of online dispute resolution mechanism in the Internet, we can truly embody the value advantages of online dispute resolution mechanism, and enhance the trust of Internet users to the online dispute resolution mechanism.Enhance the confidence of consumers when the sea Amoy, to promote the favourable development of the Internet Amoy.
【学位授予单位】：南昌大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D922.294

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