网络时代下消费纠纷在线争议解决机制研究

发布时间：2018-04-14 02:02

本文选题：网络时代 + 消费纠纷　；参考：《广西民族大学》2016年硕士论文

【摘要】：消费纠纷作为生活中最常见的纠纷之一,随着经济的不断发展和网络时代的来临,纠纷形式也在不断多样化和复杂化。目前我国的消费纠纷主要通过两种途径来解决,包括非诉讼解决途径和诉讼解决途径,非诉讼解决途径主要有三种方式,分别是和解、调解、仲裁。诉讼解决途径的优势主要有公正性、权威性、国家强制性等,缺点主要是程序繁琐、时间和物质成本大,举证困难等,由于消费纠纷本身具有争议数额小、内容简单化,生活化等特点,这就决定了诉讼途径解决方式不适合解决消费纠纷,实践中,诉讼解决途径成本高、程序复杂,让消费者望而却步;此外,消费者较于生产销售者,属于弱势一方,本身的法律知识有限,维权意识不足,对于诉讼方式抱有恐惧态度,消费方式从当初“一手交钱,一手交货”的传统模式,转变为今天的电子商务消费模式,消费纠纷也随着消费模式的转变也而日益纷繁复杂。本文研究的目的明确,主要探究我国在线纠纷解决机制在消费领域的适用,通过对在线争议解决机制的发展现状、在线争议解决机制的三种解决方式、在线争议解决机制网络平台的应用和管辖等内容进行探究,旨在为解决消费纠纷提供更加便捷、高效的途径。
[Abstract]:As one of the most common disputes in life, with the continuous development of economy and the advent of the network era, the forms of disputes are becoming more and more diverse and complicated.At present, the consumption disputes in our country are mainly solved by two ways, including non-litigation settlement and litigation settlement, and non-litigation settlement, which are mainly composed of conciliation, mediation and arbitration.The advantages of litigation settlement are mainly fairness, authoritativeness, national compulsion, etc. The shortcomings are mainly cumbersome procedures, large time and material costs, difficulty in proving evidence, etc. Due to the small amount of disputes and simple contents of consumer disputes,In practice, the cost of litigation solutions is high, the procedures are complex, and consumers are deterred; in addition, consumers are more than producers and sellers.Belonging to the weak side, they have limited legal knowledge, lack of awareness of safeguarding their rights, and have a fearful attitude towards the way of litigation. The consumption mode has changed from the traditional mode of "hand in hand, hand in hand" to today's electronic commerce consumption mode.With the change of consumption pattern, consumer disputes are becoming more and more complicated.The purpose of this study is clear, mainly to explore the application of online dispute resolution mechanism in the field of consumption, through the development of online dispute resolution mechanism, online dispute resolution mechanism of three kinds of solutions,In order to provide a more convenient and efficient way to solve consumer disputes, the application and jurisdiction of online dispute settlement mechanism and network platform are explored.
【学位授予单位】：广西民族大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D923.8

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