网络消费纠纷在线仲裁研究

发布时间：2018-05-23 21:42

本文选题：网络消费 + 纠纷　；参考：《海南大学》2017年硕士论文

【摘要】：随着网络时代的到来,网络消费应运而生,新的消费模式即电子商务蓬勃发展,它以新的消费观念和消费方式给人们的生活带来了巨大的变化。然而网络消费的虚拟性、全球性、电子化的特点,也给网络消费者权益保护带来了巨大的挑战。本文通过对传统的线下纠纷解决方式及新兴的网上纠纷解决方式的分析与研究,展开了对网络消费纠纷在线仲裁的探讨。全文分为四个部分:第一部分是概述网络消费纠纷和在线仲裁。文章详细论述了网络消费纠纷的主要类型和特征,网络消费者知情权难保障、公平交易权难落实、求偿权难实现以及纠纷难解决、诉讼成本高等问题普遍存在,很大程度上损害了消费者的合法权利,也限制了网络消费的进一步发展。分析我国消费纠纷解决机制的现状与成因,为后文提出网络消费纠纷在线仲裁提供背景知识的支持。同时也对在线仲裁的发展和主要特点进行论述,点明其重要性。第二部分是网络消费纠纷在线仲裁的必要性和可行性,在线仲裁主要利用网络技术从而可以实现无时间限制无国界地处理纠纷,从比较分析的角度,综合分析了诉讼和替代性争议解决方式的不足和局限性,阐明了在线仲裁在解决网络消费纠纷中的优势和可行性。而我国网络技术的快速发展和相关实践经验为我国建立在线仲裁机制和繁荣网络消费市场提供了保障。第三部分重在借鉴美国、日本以及欧盟的立法实践,对于美国的在线法庭、日本的在线购物信赖标章制度以及欧盟的欧洲消费者网络中心等先进制度的考察,进一步阐述在线仲裁在解决网络消费争议中的重要意义和作用。对于域外发达国家的在在线纠纷解决机制方面的发展,吸取其成功的经验并学习其先进制度,对我国在线仲裁的发展和构建作出启示。我国在构建在线仲裁制度时要完善立法、重视裁决的执行和寻求国际合作。第四部分,提出我国网络消费纠纷在线仲裁机制的具体构想。根据前面的分析,本文对我国网络消费纠纷在线仲裁的具体操作方案作了初步的研究。对于如何应用在线仲裁,在线仲裁网站的管理和仲裁员的条件,以及在线仲裁的协议、仲裁程序中的在线仲裁申请和文书的送达、在线仲裁的执行过程以及相关配套措施进行了全面的论证。并提出了采取信誉标记、限制市场准入以及在线裁决执行基金等措施保障在线仲裁的履行。
[Abstract]:With the arrival of the network age, the network consumption came into being, and the new consumption pattern, namely, the vigorous development of electronic commerce, brought great changes to people's life with the new consumption concept and consumption mode. However, the virtual, global and electronic characteristics of network consumption also bring great challenges to the protection of network consumers' rights and interests. Based on the analysis and research of the traditional offline dispute resolution and the emerging online dispute resolution, this paper discusses the online arbitration of online consumer disputes. The paper is divided into four parts: the first part is an overview of online consumer disputes and online arbitration. This paper discusses in detail the main types and characteristics of network consumption disputes, such as the difficulty of protecting the right to know of network consumers, the difficulty of carrying out the right to fair trade, the difficulty of realizing the right to claim compensation, the difficulty of resolving disputes, the high cost of litigation, and so on. To a large extent, it damages the legitimate rights of consumers and restricts the further development of Internet consumption. This paper analyzes the present situation and causes of consumer dispute resolution mechanism in China, and provides background knowledge for online arbitration of online consumption dispute. At the same time, the development and main characteristics of online arbitration are discussed, and the importance of online arbitration is pointed out. The second part is the necessity and feasibility of online arbitration of online consumer disputes. This paper comprehensively analyzes the shortcomings and limitations of litigation and alternative dispute resolution, and expounds the advantages and feasibility of online arbitration in resolving online consumption disputes. The rapid development of China's network technology and relevant practical experience provide a guarantee for the establishment of online arbitration mechanism and the prosperity of online consumer market. The third part focuses on drawing lessons from the legislative practice of the United States, Japan and the European Union, and examines the advanced systems such as the United States online courts, the online shopping trust stamp system in Japan and the European Consumer Network Center of the European Union. Further expounds the important significance and function of online arbitration in resolving online consumption disputes. For the development of online dispute resolution mechanism in overseas developed countries, we can learn from its successful experience and learn from its advanced system, which will enlighten the development and construction of online arbitration in our country. Our country should perfect legislation, attach importance to the enforcement of adjudication and seek international cooperation when constructing online arbitration system. The fourth part, put forward the concrete conception of online arbitration mechanism of network consumption dispute in our country. According to the previous analysis, this paper makes a preliminary study on the specific operation scheme of online arbitration of online consumer disputes in China. How to apply online arbitration, the management of online arbitration websites and the conditions of arbitrators, as well as agreements for online arbitration, online arbitration applications and the delivery of documents in arbitration proceedings, The implementation process of online arbitration and related supporting measures are fully demonstrated. Some measures, such as credit label, restriction of market access and online award enforcement fund, are put forward to guarantee the implementation of online arbitration.
【学位授予单位】：海南大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

【相似文献】