电子商务环境下Y快递企业入库流程优化研究

发布时间：2018-07-13 19:46

【摘要】：在跨国电子商务环境下,一些以电子商务为依托的快递企业的业务拥有了自己独特的特点,其入库作业不仅仅包括了商品接运、商品入库的验收、办理入库手续,而且对入库作业的自动化、入库信息的准确性、信息处理的高效性有了极高的要求。本文研究目的是根据Y快递企业的业务特点对其入库流程进行优化设计,提高入库操作的效率及包裹的处理速度,促进Y快递企业的规模性发展。首先,对Y快递企业的业务特点及Y快递企业入库流程的现状进行深入的分析和问题总结。Y快递企业面对的客户为在美国购物网站购物的消费者,目前主要服务对象为中国地区的消费者。由于美国购物网站不能将我国消费者购买的商品直接邮寄到消费者的中国收件地址,消费者需要拥有一个美国收件地址才能实现在美国购物,Y快递企业正是针对此种需求而成立的快递企业。但是由于Y快递企业与消费者的信息不对称以及沟通方式简易导致入库效率低,包裹发货错误率高,使消费者满意度较低。其次,依据业务流程再造理论,利用字符串编辑距离算法及计算机编程语言,根据Y快递企业流程优化需主要解决的问题,设计开发一套自动化入库系统,实现入库操作的自动化。最后,对流程优化后的Y快递企业入库作业进行效果分析,用客户增长速度及包裹处理速度的数据评估流程优化的合理性与实效性。
[Abstract]:In the transnational electronic commerce environment, some express delivery enterprises relying on electronic commerce have their own unique characteristics, and their warehousing operations not only include the receipt and transportation of commodities, the acceptance of goods in storage, and the handling of procedures for storage. Moreover, the automation of the input operation, the accuracy of the input information and the high efficiency of the information processing are required. The purpose of this paper is to optimize the storage process according to the business characteristics of Y express company, to improve the efficiency of storage operation and the processing speed of package, and to promote the scale development of Y express enterprise. First of all, the business characteristics of Y express enterprises and the current situation of the warehousing process of Y express enterprises are analyzed deeply and the problems are summarized. The customers facing Y express enterprises are consumers shopping on American shopping websites. At present, the main target of service for consumers in China. Because the US shopping website cannot directly mail the goods purchased by our consumers to the Chinese receiving address of the consumers, Consumers need to have a U.S. pickup address in order to achieve the U. S. Shopping and delivery company is set up in response to this demand express enterprises. However, due to the information asymmetry between Y express company and consumers and the simple way of communication, the storage efficiency is low, the delivery error rate of package is high, and the customer satisfaction is low. Secondly, according to the theory of business process reengineering, using string editing distance algorithm and computer programming language, according to the main problems that need to be solved in the process optimization of Y express delivery enterprise, a set of automatic warehousing system is designed and developed. Realize the automation of the storehouse operation. Finally, this paper analyzes the effect of Y express delivery operation after process optimization, and evaluates the rationality and effectiveness of process optimization with the data of customer growth rate and package processing speed.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：F724.6;F259.2

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