基于O2O模式的社区增值服务管理系统的设计和实现

发布时间：2018-08-11 12:42

【摘要】：社区是现代城市社会的基本构成单元,随着经济发展和城市化进程的不断加快,传统意义上的社区服务模式正在发生深刻的变革,O2O模式作为线下服务商与互联网结合的新模式极大改变人们的生活方式,提高人们的生活质量。O2O模式解决了传统社区服务的电子商务化问题。随着网上交易需求越来越明显,社区资源配置需要决策支持等现实因素,然而当前社区层面的服务资源信息还比较松散,不够全面,也没有便捷的交易平台和可靠的信任机制。因此需要建立方便快捷的管理信息系统,整合社区增值服务资源,搭建街道监管的可靠交易平台并提供高效的社区服务,真正让居民享受科技成果。本文对社区增值服务管理系统的需求进行深入的分析,利用互联网络和Web GIS系统,将城市资源信息非常清晰的标识出来。展览路社区信息系统主要包括数据采集管理子系统、基于WebGIS综合信息查询显示子系统、管理决策分析子系统、用户管理子系统等四大子系统。数据采集子系统主要通过与政府政务平台对接集中采集居民基本信息,与商户订购平台对接采集商户菜单信息,与医疗设备对接采集居民健康数据信息。线上通过该系统,居民可了解商家最新活动信息享受较低价格的服务,也可通过该系统与社区卫生服务中心合作,为辖区内居民提供健康管理档案等。与WebGIS系统对接对辖区内公共资源位置及商户位置进行同步标注,实现居民通过互联网检索离自己家最近最新最熟悉的服务资源,弥补了网络地图服务更新信息不及时,只记录稳定的服务商和联系方式等缺陷。同时,通过管理决策分析子系统,街道管理者方便对辖区内商户进行精细化管理和评估,从而实现资源配置的信息化显示。社区增值服务管理系统能够直观查看资源总量情况,分布情况以及需求情况,从而为社区管理者提供资源配置的决策建议。通过完善社区公共服务设施,优化社区周边商业网点布局,将社区服务资源线上线下相结合,最大化的满足辖区内居民商业、生活、文体娱乐方面的需求。实现“小需求不出社区,大需求不远离社区”。
[Abstract]:Community is the basic unit of modern urban society. With the acceleration of economic development and urbanization, the traditional community service mode is undergoing profound changes. As a new mode of combining offline service providers with the Internet, the O2 O mode greatly changes people's life style and improves people's quality of life. With the increasing demand for online transactions, the allocation of community resources needs decision-making support and other practical factors, but the current community-level service resources information is still relatively loose, not comprehensive, there is no convenient trading platform and reliable trust mechanism. The management information system integrates the community value-added service resources, establishes a reliable trading platform for street supervision and provides efficient community services, and truly enables residents to enjoy scientific and technological achievements. Exhibition Road Community Information System mainly includes four subsystems: data acquisition and management subsystem, WebGIS-based integrated information query and display subsystem, management decision analysis subsystem, user management subsystem and so on. On-line through the system, residents can learn about the latest business activities and enjoy lower prices of services, and can also cooperate with community health service centers to provide health management files for residents within the jurisdiction. With WebGIS By synchronizing the location of public resources and merchants in the jurisdiction area, the system can retrieve the latest and most familiar service resources from their homes through the Internet, which makes up for the shortcomings of the network map service updating information not timely and only records stable service providers and contact modes. Street managers facilitate the fine management and evaluation of merchants within their jurisdiction, so as to realize the information display of resource allocation. Community value-added service management system can visually view the total amount of resources, distribution and demand, so as to provide community managers with decision-making recommendations on resource allocation. By improving community public services Facilities, optimize the layout of commercial outlets around the community, the community service resources online and offline combined to maximize the satisfaction of residents in the area of business, life, entertainment needs.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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