基于CMMI高成熟度的LC公司软件质量量化管理研究

发布时间：2018-08-28 06:12

【摘要】：随着云计算、互联网、移动应用等信息技术的创新与发展,门户、电子商务、微信、支付平台等各种计算机软件应用覆盖到社会生活的各个方面,极大的提高了办公与生活的效率,人们对软件也越来越依赖。与此同时,软件的范围不断扩大,复杂度也在不断增加,软件项目的进度、质量、成本更加难以控制。随着软件技术的不断革新及应用领域的不断深入,软件缺陷引发的系统事故屡见不鲜,软件安全与质量隐患带来的经济代价和社会代价不断上升,甚至造成人身安全。对IT企业而言,随着行业的不断扩张,企业得到快速成长,带来信息市场的激烈竞争,软件质量成为影响客户满意度的关键要素。客户对质量的要求不仅停留在功能的实现,对稳定性、易用性等用户体验都提出了很大的期望。软件质量是通过各种类别的缺陷反应的。传统的缺陷管理是以记录、跟踪方式为主,并不能在研发过程中对质量情况提出预警并采取措施。IT企业的质量管理部门都希望能通过科学的软件质量量化管理和预测来提升软件交付质量。CMMI是一个比较成功的软件过程改进模型,得到了国内外的广泛应用。它包含了一系列支持过程改进和软件量化管理等与质量相关的过程域。本文结合LC公司实际的过程能力以及软件研发项目,结合参与公司内部CMMI5级项目实施过程的研究：(1)梳理了基于CMM工的质量保证过程。(2)根据LC公司的组织目标及过程能力进行研究,建立了基于CMMI高成熟度的质量量化管理指标,即过程性能基线、过程性能模型。(3)结合具体的项目实例进行验证并推广。将CMMI量化管理的思路深入应用到测试设计、质量评价(项目、人员)等方方面面,同时通过模型的建立,有效的监控并预测缺陷,当与质量目标发生偏差时,提醒相关人员能够采取措施对项目进行调整,包括项目计划及资源等,控制将来的项目过程。最终能够有效的提高软件质量,提高客户满意度,保证组织目标的实现。
[Abstract]:With the innovation and development of cloud computing, Internet, mobile application and other information technology, various computer software applications, such as portal, e-commerce, WeChat, payment platform and so on, cover all aspects of social life. Greatly improve the efficiency of office and life, people are more and more dependent on software. At the same time, the scope of software is expanding and the complexity is increasing. The progress, quality and cost of software projects are more difficult to control. With the continuous innovation of software technology and the deepening of application fields, the system accidents caused by software defects are common, and the economic and social costs caused by the hidden dangers of software safety and quality are rising constantly, even resulting in personal safety. For IT enterprises, with the continuous expansion of the industry, enterprises have been growing rapidly, bringing fierce competition in the information market, software quality has become a key factor affecting customer satisfaction. The customer's requirement for quality is not only the realization of function, but also the expectation of stability, usability and other user experience. Software quality is reactive through various types of defects. The traditional defect management is based on recording and tracking. The quality management departments of IT enterprises hope to improve the quality of software delivery through scientific quantitative management and prediction of software quality. Software process improvement model, It has been widely used at home and abroad. It includes a series of process areas related to quality, such as supporting process improvement and software quantitative management. This paper combines the actual process capability and software development project of LC Company. Combined with the research on the implementation process of CMMI5 level project in the company: (1) combing the quality assurance process based on CMM. (2) according to the organization goal and process capability of LC company, the quantitative quality management index based on CMMI high maturity is established. Process performance baseline, process performance model. (3) combined with specific project examples to verify and promote. The idea of CMMI quantitative management is deeply applied to test design, quality evaluation (project, personnel) and so on. At the same time, it can effectively monitor and predict defects through the establishment of model, when deviating from the quality target. Remind related personnel to take measures to adjust the project, including project plan and resources, to control the future project process. Finally, it can effectively improve the quality of software, improve customer satisfaction, and ensure the realization of organizational goals.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.5

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