论网购中快递公司的民事责任

发布时间：2019-01-09 01:41

【摘要】：网络购物是依托网络平台完成商品价值和货币支付、借助快递公司实现商品转移与获取的新型消费购物模式之一。快递公司是把网络购物消费者与网络平台经营商这两大对象群体进行连接的重要纽带,其所享有的权利和履行的义务会密切影响着上述二者对应的权益的分配,乃至制约着整个购物交易流程的顺利完成。快递公司,是把传统交易模式的物流从线下交易运用到电子商务模式的线上交易的产物。对于网络购物这种交易模式,快递公司扮演着至关重要的角色,然而快递公司的法律地位并不明确,快递服务合同的性质混沌不清,快递公司的责任构成都没有明确的规定,并且分析网购中快递公司的民事责任的文献寥寥无几。随着现实生活中,网络购物中的物流纠纷的逐渐增多,在处理纠纷中对于网购中快递公司的民事责任的法律适用较为混乱,快递公司运用保价条款最高赔偿限额的格式条款限制自身责任,导致消费者和网络平台经营商的损失不能得到公平补偿,很多消费者索赔无门,一方面是没有真的证据证明谁的原因导致货物破损,一方面关于规定快递公司的相关责任的法律适用较为混乱。因此理顺快递公司责任对于实践中的快件破损,丢失,快件延迟及侵权等网购中的物流纠纷的解决,促进我国网络市场和快递产业的发展都具有重大的意义。本文试图通过对现有文献资料的收集、分析,运用《消费者权益保护法》、《合同法》、《侵权责任法》等相关法律,厘清网购中快递公司的民事责任。首先,通过快递服务法律关系的分析明确网购中快递公司的法律地位,这是厘清快递公司民事责任的基本前提。快递公司应当在网络购物这种电子商务模式中确定独立的法律地位,这样才能更好的保护消费者的相关权利,在解决物流纠纷时才能明确快递公司的民事责任,法律地位决定了其所应承担的民事责任,网购中快递公司属于为第三利益合同的当事人。其次,明确网购中快递公司民事责任的性质,既有侵权,违约同时也存在二者之间的竞合,进而进一步分析确定网购中快递公司民事责任的构成、责任限制和免责事由,并对网购中快递公司民事责任的承担过程中存在的问题提供一定的解决建议,笔者希望通过建构网购中快递公司的民事责任框架体系,以期待为实务的纠纷争议提供理论基础和有效策略。
[Abstract]:Online shopping is one of the new consumption shopping modes which relies on the network platform to complete the commodity value and currency payment and realizes the commodity transfer and acquisition by express delivery company. Express delivery company is an important link between online shopping consumers and network platform operators. The rights and obligations they enjoy will affect the distribution of the rights and interests corresponding to the above two closely. It even restricts the successful completion of the whole process of shopping transactions. Express delivery company is the product of the traditional trading mode of logistics from offline to electronic commerce. For online shopping, express delivery companies play a vital role. However, the legal status of express delivery companies is not clear, the nature of express service contracts is unclear, and the liability structure of express delivery companies is not clearly defined. And analysis of online courier company's civil liability literature is very few. With the increasing of logistics disputes in online shopping in real life, the legal application of the civil liability of express delivery companies in online shopping is chaotic. Express delivery companies use the format clauses of the maximum compensation limit to limit their liability, resulting in consumers and network platform operators unable to get fair compensation for their losses, and many consumers have no access to claim for compensation. On the one hand, there is no real evidence of who caused the damage, and on the other hand, the application of the law on the related liability of the express delivery company is confused. Therefore, straightening out the liability of express delivery company is of great significance to solve the logistics disputes in online shopping such as the breakage, loss, delay and infringement of express mail, and to promote the development of network market and express delivery industry in our country. This paper attempts to clarify the civil liability of express delivery companies in online shopping by collecting and analyzing the existing documents and using relevant laws such as Consumer Rights Protection Law, contract Law, Tort liability Law and so on. First of all, through the analysis of the legal relationship of express delivery services, the legal status of express delivery companies in online shopping is clear, which is the basic premise to clarify the civil liability of express delivery companies. Express delivery companies should determine their independent legal status in the e-business mode of online shopping, so as to better protect the relevant rights of consumers and clarify the civil liability of express delivery companies when resolving logistics disputes. The legal status determines its civil liability, and the express delivery company belongs to the third benefit contract. Secondly, it is clear that the nature of civil liability of express delivery company in online shopping, not only tort, breach of contract but also exist between the two competing, and further analysis to determine the composition of civil liability of express companies in online shopping, liability restrictions and exemptions, The author hopes to construct the civil liability framework system of express company through the construction of the civil liability framework system of the express company in online shopping, and provide some suggestions to solve the problems existing in the process of undertaking the civil liability of the express company in the online shopping. Providing theoretical basis and effective strategies for disputes in practice with expectation.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D923;D922.294

【相似文献】