“海淘”速递服务业的消费者权益保护

发布时间：2019-02-22 21:19

【摘要】：跨境网购由商品购买、海关通关、商品配送等环节构成。目前而言,要提高国际贸易的流通效率,关键点就在于抓住信息流和物流这两个重中之重。互联网的急速发展和普及使信息流这一环节得到了有效的解决,但后一个问题足以让“海淘”族“肝肠寸断”:跨境速递主体多,流程复杂、耗时冗长、有破损风险,需要耐心的跨境运输配送。在2015年上半年,我国最大的社交网络平台“微博”上掀起了声讨中国邮政跨境快递之波,起因系一名网友在日本乐天购买的产品在经由快递转运之后,出现了丢失以及大部分破损的情况,而消费者在维权过程当中遇到了诸如快递公司否认责任的情况。自“互联网+”方针提出以来,在跨境网购及其辅助速递服务方面都得到了长足的发展对经济做出了贡献,但同时,跨境物流行业相较于跨境网购平台的建设仍是朝阳期。人们越来越多的开始体验互联网的便利但也不得不面对其背后存在的危急漩涡,“海淘”族出于各种考量决定跨境网购,而“海淘”行为本身的时空差距让“海淘”族又常常无法求偿,只能泪往心吞。因此为了跨境网购能够得到发展,电子商务能够进入健康稳定期,为了让我国的居民都体会到基于平台的健全带来的更多便利,应当对跨境速递服务业消费者权益进行切实的保护。本文中笔者将从“海淘”速递服务的全过程中分析消费者权益受侵害的现实情况,分析所存在的法律问题和相应的制度问题。全文共分四个部分:首先是提出问题,分析不同模式下的风险状况;其次是全面深入挖掘问题,以服务过程为逻辑出发点分析问题;再次结合国内外已经有的成功经验,探索我国的改进道路;最后对于当前“海淘”速递服务业从国内及国内外协作方面提出建立一个包括信用风险防范体系事前预防,行政机关事中监管,消费者维权事后救济为一体的海淘速递服务法律体系的笔者的完善意见。
[Abstract]:Cross-border online shopping by commodity purchase, customs clearance, commodity distribution and other links. At present, to improve the efficiency of international trade, the key point is to grasp the two most important points: information flow and logistics. The rapid development and popularization of the Internet has effectively solved this link of information flow, but the latter problem is enough to make the "Haisao" clan "desperate": there are many cross-border couriers, the process is complex, the process is time-consuming, and there is a risk of breakage. Cross-border transportation and distribution needs patience. In the first half of 2015, China's largest social network platform, Weibo, launched a wave of denouncing China Post's cross-border express delivery after a netizen bought products from Rakuten, Japan, via express delivery. There has been loss and most of the damage, and consumers have encountered cases such as the delivery company's denial of responsibility during the campaign. Since the "Internet" policy was put forward, the development of cross-border online shopping and its auxiliary courier service has made great contributions to the economy, but at the same time, the construction of cross-border logistics industry is still a sunrise period compared with the construction of cross-border online shopping platform. More and more people are beginning to experience the convenience of the Internet, but they also have to face the critical whirlpool behind it. The gap between time and space makes the Haitao clan often unable to claim compensation, and can only cry to heart. Therefore, in order to develop cross-border online shopping, e-commerce can enter the period of health and stability, in order to let the residents of our country realize the more convenience brought by the sound based platform, The rights and interests of consumers in cross-border express delivery services should be effectively protected. In this paper, the author will analyze the actual situation of the infringement of consumers' rights and interests from the whole process of "Haicao" express delivery service, and analyze the existing legal problems and corresponding system problems. The full text is divided into four parts: first, to put forward the question, to analyze the risk situation under different models; secondly, to explore the problem comprehensively and deeply, and to analyze the problem with the service process as the logical starting point. Thirdly, combining the successful experience at home and abroad, exploring the improvement road of our country; Finally, for the current "Amoy" express delivery service industry, from the aspects of domestic and international cooperation, it is proposed to establish a credit risk prevention system in advance, and administrative organs to supervise in the event. The author's opinion on the legal system of Amoy Express Service.
【学位授予单位】：西南政法大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：D923.8;F724.6;F752

【相似文献】