A银行客户经理绩效管理系统优化研究
发布时间：2019-05-24 07:38
【摘要】：绩效考核是绩效管理的核心，也是人力资源管理系统的一个重要组成部分，建立一个科学有效的绩效考核方案关系到整个管理系统的有效运转。在经济全球化时代条件下，对国内商业银行业来说，如何设计一套满足现代银行业市场竞争需要、推动自身良性可持续发展的员工绩效考核方案，，是一个重大课题。而客户经理是银行与客户进行沟通的桥梁，在银行的市场拓展和日常经营中起到举足轻重的作用，银行对客户经理人员的绩效考核、评价、激励机制是否公平、有效将会直接关系到全行经营成果的实现。 本文从绩效考核的理论和方法出发，首先阐述了绩效考核方法和工具以及银行绩效管理的研究现状；然后，通过介绍现阶段A银行客户经理制实施的基本情况，对客户经理绩效考核指标方案进行研究，分析A银行在绩效考核内容和方法方面存在的问题。针对A银行客户经理绩效考核现状及其存在的问题，本文对A银行绩效考核管理方案设计进行了优化，并结合A银行的实际情况讨论了绩效考核结果在商业银行客户经理管理实践中的应用。最后，从不同的角度和方面提出优化和保障A银行客户经理绩效考核方案实施的意见和建议，从而保障绩效考核的顺利进行，同时为其他商业银行客户经理绩效考核管理提供借鉴。
[Abstract]:Performance appraisal is not only the core of performance management, but also an important part of human resource management system. The establishment of a scientific and effective performance appraisal scheme is related to the effective operation of the whole management system. In the era of economic globalization, how to design a set of employee performance evaluation scheme to meet the needs of modern banking market competition and promote their own benign and sustainable development is an important issue for the domestic commercial banking industry. The account manager is the bridge between the bank and the customer, which plays an important role in the market development and daily operation of the bank. Whether the bank is fair to the performance evaluation, evaluation and incentive mechanism of the customer manager. Effectiveness will be directly related to the realization of the business results of the whole bank. Based on the theory and method of performance appraisal, this paper first expounds the methods and tools of performance appraisal and the research status of bank performance management. Then, by introducing the basic situation of the implementation of the account manager system in Bank A at the present stage, this paper studies the performance appraisal index scheme of the account manager, and analyzes the problems existing in the content and method of the performance appraisal of Bank A. In view of the present situation and existing problems of account manager performance appraisal in Bank A, this paper optimizes the design of performance appraisal management scheme in Bank A. Combined with the actual situation of Bank A, this paper discusses the application of performance appraisal results in the practice of account manager management in commercial banks. Finally, from different angles and aspects, this paper puts forward some suggestions and suggestions to optimize and ensure the implementation of the performance appraisal scheme of account managers in Bank A, so as to ensure the smooth progress of performance appraisal. At the same time, it provides a reference for the performance appraisal management of account managers in other commercial banks.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F832.33
本文编号：2484680
[Abstract]:Performance appraisal is not only the core of performance management, but also an important part of human resource management system. The establishment of a scientific and effective performance appraisal scheme is related to the effective operation of the whole management system. In the era of economic globalization, how to design a set of employee performance evaluation scheme to meet the needs of modern banking market competition and promote their own benign and sustainable development is an important issue for the domestic commercial banking industry. The account manager is the bridge between the bank and the customer, which plays an important role in the market development and daily operation of the bank. Whether the bank is fair to the performance evaluation, evaluation and incentive mechanism of the customer manager. Effectiveness will be directly related to the realization of the business results of the whole bank. Based on the theory and method of performance appraisal, this paper first expounds the methods and tools of performance appraisal and the research status of bank performance management. Then, by introducing the basic situation of the implementation of the account manager system in Bank A at the present stage, this paper studies the performance appraisal index scheme of the account manager, and analyzes the problems existing in the content and method of the performance appraisal of Bank A. In view of the present situation and existing problems of account manager performance appraisal in Bank A, this paper optimizes the design of performance appraisal management scheme in Bank A. Combined with the actual situation of Bank A, this paper discusses the application of performance appraisal results in the practice of account manager management in commercial banks. Finally, from different angles and aspects, this paper puts forward some suggestions and suggestions to optimize and ensure the implementation of the performance appraisal scheme of account managers in Bank A, so as to ensure the smooth progress of performance appraisal. At the same time, it provides a reference for the performance appraisal management of account managers in other commercial banks.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F832.33
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