零售企业中层管理者胜任力模型构建研究

发布时间：2018-01-04 10:42

本文关键词：零售企业中层管理者胜任力模型构建研究　出处：《山东大学》2015年硕士论文　论文类型：学位论文

【摘要】：近年来,受行业发展趋势以及电商冲击影响,零售行业转型已成必然,这对零售行业的人力资源体系提出了更高的要求。特别是中层管理者群体,作为企业管理团队中的中流砥柱,是公司高层管理者与基层管理者之间联系的重要的纽带和桥梁,他们素质和能力的高低和管理水平很大程度上决定了公司战略决策的落地执行与团队稳定性。胜任力是兴起于20世纪70年代初期的一个新兴管理理念,它用来表述个体在工作中取得优秀绩效的潜在特征和外在行为表现。本研究选取了LB零售企业的中层管理者作为研究对象进行了实证性的探索研究,采用战略与文化演绎、标杆对照、行为事件访谈、焦点小组讨论以及问卷调研等方法探讨了零售企业中层管理者的胜任力模型。从理论与实证相结合的角度,探讨了零售企业的中层管理者要取得优秀的业绩需要具备哪些胜任力要素,并由此初步建立了零售企业中层管理者的胜任力模型。研究结果表明,零售企业中层管理者的胜任力模型包括以下3个因子结构,15个维度：即领导力模型(影响力、决断力、前瞻力)、全员核心胜任力模型(诚信、奉献精神、团队建设、学习创新、危机意识、人际沟通、服务意识、执行力、大局观)、专业序列胜任力模型(管理规划、市场敏感性、专业能力)。该研究结果可为LB零售企业中层管理者人才盘点与选拔、培训与开发等人力资源工作提供参考和依据。同时,由于行业特征对管理者要求的同质性较高,本研究结果也可提供给其他零售企业的人力资源同行借鉴和使用。
[Abstract]:In recent years, under the influence of the trend of industry development and the impact of e-commerce, the transformation of retail industry has become inevitable, which puts forward higher requirements for the human resource system of retail industry, especially the middle managers. As the mainstay of enterprise management team, it is an important link and bridge between senior managers and grass-roots managers. Their quality and ability and management level to a large extent determine the implementation of strategic decisions and team stability. Competency is a new management concept that emerged in the beginning of 1970s. It is used to describe the potential characteristics and external behavior of individuals to achieve excellent performance at work. This study selected middle managers of LB retail enterprises as the research object for empirical research. Using the methods of strategy and culture deduction benchmarking behavior event interview focus group discussion and questionnaire research this paper discusses the competency model of middle managers in retail enterprises from the perspective of theoretical and empirical combination. This paper discusses what competency elements the middle managers of retail enterprises need to have in order to achieve excellent performance, and establishes the competency model of middle managers in retail enterprises. The results show that. The competency model of middle managers in retail enterprises includes the following three factors, 15 dimensions: leadership model (influence, determination, foresight), core competency model (integrity, dedication). Team building, learning innovation, crisis awareness, interpersonal communication, service awareness, execution, overall vision, professional sequence competency model (management planning, market sensitivity. The research results can provide reference and basis for human resource work such as talent inventory and selection, training and development of middle managers in LB retail enterprises. Due to the high homogeneity of industry characteristics to managers, the results of this study can also be used for reference and use by human resources peers in other retail enterprises.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F724.2

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