农行长春市朝阳支行柜员培训方案研究

发布时间：2018-01-11 02:22

本文关键词：农行长春市朝阳支行柜员培训方案研究　出处：《吉林大学》2017年硕士论文　论文类型：学位论文

【摘要】：企业员工的能力和素质尤其是基层员工的能力和素质对现代金融企业的未来发展尤为重要。农行长春市朝阳支行是隶属于吉林省农行银行的二级分行,自股份制改革以来,支行开始逐渐重视对于基层员工的培训,培训水平有了较大幅改善的同时也依然有很多不足之处,在一线柜员培训方面存在诸多问题,不能有针对性的从柜员的角度出发制定合理的培训方案。严重影响农行长春市朝阳支行柜员参与培训的积极性,影响工作热情及综合素质的提升,不利于农行长春市朝阳支行未来工作中的人才培养及各项业务的开展。针对以上问题,在大量阅读相关培训理论并借鉴其他企业的培训系统的基础上,本文的研究目的在于形成一套符合朝阳支行现状、促进该行可持续发展的一线柜员培训方案,提升农行长春市朝阳支行培训效果,进而提高支行柜员综合素质和工作积极性,以适应农行的人才培养和储备需求,促进农行服务水平的全面提升,为业务持续健康发展奠定基础。首先,根据培训方案设计的原则和思路设计合理的课程体系、配套的培训师资队伍,其次,通过对培训的前期准备和培训的时间安排来做好实施环节的控制,最后采用柯氏四级评估模型对培训效果进行评估。为了能够保证培训方案得以规范、有效运行,分别从组织、制度、文化三个方面提出保障措施。通过本次培训方案的设计,为农行长春朝阳支行柜员搭建一套相对合理的培训方案,柜员学习知识和提升技能的同时将所学应用到工作实践当中,促进朝阳支行整体服务水平和业务水平的提升,为支行培养高素质柜员和支行持续健康发展奠定良好的基础。这套针对朝阳支行一线柜员培训设计的方案能够解决现阶段柜员培训中存在的问题,能够对支行柜员的具体培训行为起到一定的指导作用,提升支行柜员的培训效果的同时提升柜员的综合素质和工作积极性,还可以促进朝阳支行的业务朝着更好更全面的方向发展。同时希望通过对农行长春市朝阳支行柜员培训方案的研究,对其他国有银行的一线柜员的培训工作起到一定借鉴作用。
[Abstract]:Enterprise staff's ability and quality especially the grass-roots staff's ability and the quality is very important for the future development of modern financial enterprises. Changchun City, Chaoyang Branch of the Agricultural Bank is belonging to the Jilin Provincial Agricultural Bank's two branches, since the joint-stock reform, branch began to pay attention to for the grass-roots staff training, training level has been significantly improved at the same time there are still many deficiencies, there are many problems in the front line staff training, not corresponding training programs from the perspective of rational teller. Seriously affect the enthusiasm of Agricultural Bank of China Changchun Chaoyang Branch teller to participate in training, work enthusiasm and enhance the comprehensive quality, is not conducive to the Chaoyang Branch of the Agricultural Bank of China Changchun future training and work in the business of development. To solve the above problems, in reading a lot of relevant training theory and reference to other enterprises training Based on the system, the purpose of this study is to form a set of consistent with the Chaoyang Branch of the status quo, to promote the training program for the tellers of sustainable development, enhance the Agricultural Bank of China Changchun Chaoyang Branch of the training effect, and improve the comprehensive quality and the branch teller work enthusiasm, to meet the needs of personnel training and reserve demand of Agricultural Bank of China, and promote the comprehensive upgrade of Agricultural Bank of China the level of service, to lay the foundation for sustainable and healthy development of the business. First of all, according to the principles and ideas of design training program design reasonable curriculum system, supporting the training of teachers, secondly, through the preparation and training of the training schedule to do control implementation process, finally to assess training effect by Kirkpatrick's four level evaluation model. In order to ensure the effective operation of norms, to training programs, respectively, from the three aspects of organization, system, culture and security measures are put forward through. The design of the training program, to build a relatively reasonable training plan for Agricultural Bank of China Changchun Chaoyang Branch teller, teller to learn knowledge and skills but also enhance the application of learning to practice, promote the Chaoyang Branch of the overall service level and business level, lay a good foundation for support for training high quality and continuous branch teller the healthy development of the Chaoyang Branch. For the front line staff training design scheme can solve the existing problems in the present stage teller training, specific training behavior of the branch teller can play a guiding role, improve the comprehensive quality of teller work enthusiasm and enhance the branch teller training effect at the same time, it also can promote the Chaoyang branch business towards a better and more comprehensive direction. At the same time, through the study of the teller training program Chaoyang Branch of the Agricultural Bank of China Changchun, on the other country The training of a front line teller with a bank plays a certain reference.

【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F832.33

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