邮储银行白城市分行柜员培训方案研究

发布时间：2018-02-08 10:53

本文关键词： 邮储银行白城分行柜员培训培训方案　出处：《吉林大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着科技与时代的进步和发展,企业的核心竞争力不仅仅是技术水平的提高,更重要的是员工综合能力和人才的竞争。同样,商业银行间的竞争越来越演变为高素质人才的竞争。近几年,银行对基层员工的培训工作越来越重视,尤其是柜员的培训。邮储银行白城市分行作为一家年轻的银行,大部分柜员来自曾经的邮政储汇局,其他柜员也是近年招聘的大学毕业生。邮储银行白城市分行与其他国有商业银行相比较,柜员的整体结构与人才资源储备都相对匮乏。因此在银行间竞争越发激烈的背景下,邮储银行白城市分行急需通过培训提高柜员综合素质与专业能力,以满足客户日渐增强的金融服务需求。从现有培训情况来看,由于邮储银行白城市分行没有形成完整的培训体系和成熟的培训方案,培训的内容主要为理论知识和法制法规等,很难与柜员实际工作相结合,柜员工作能力提升并不明显,很难达到提升人才资源储备的目的。因此,合理设计培训方案,提高邮储银行白城市分行柜员综合素质与岗位胜任能力势在必行。本文通过阅读大量文献资料,准确界定柜员岗位培训的概念,进一步了解柜员培训的必要性和重要性,柜员培训的科学性和合理性,学习成人教育、教育心理等相关知识,对柜员培训的高效性和实用性进行深入研究。结合邮储银行白城市分行柜员培训的实际情况,以国外先进培训理念为指导,综合国内企业培训现状,借鉴国内优秀企业成功案例,剖析现行体系有效性并寻找有效性不高的原因,改善目前邮储银行白城市分行柜员培训中的不科学和不合理,强调重视员工培训和开发的必要性,提出具体的实施措施,优化柜员培训方案,强化培训结果,加强邮储文化培训和柜员素质培养,并对重新设计后的培训方案进行效果评估。对邮储银行白城市分行柜员培训方案的研究,在理论层面上基本解决了目前邮储银行白城市分行柜员岗位培训方案存在的问题,进一步完善柜员岗位从业人员知识储备和能力培养,真正做到优化培训资源,强化培训效果,为打造优质和谐的柜员团队做好保障,为目前市行进行培训又不能取得良好效果的现状指出了方向,为日后邮储银行白城市分行柜员培训体系的加强与改进提供了有力参考,对人力资源部门的实际操作有一定程度的指导意义。此外,本研究也对其他中小城市商业银行柜员培训体系研究与改进提供了参考与借鉴。
[Abstract]:With the progress and development of science and technology and the times, the core competitiveness of enterprises is not only the improvement of technical level, but also the comprehensive ability of employees and the competition of talents. The competition among commercial banks has evolved into a competition for high-quality personnel. In recent years, banks have paid more and more attention to the training of grass-roots staff, especially the training of tellers. The Paicheng Branch of the Postal savings Bank is a young bank. Most of the tellers come from the former Postal Reserve and Exchange Bureau, and other tellers are university graduates who have been recruited in recent years. The Paicheng Branch of the Postal savings Bank is compared with other state-owned commercial banks. The overall structure of tellers and the reserve of talents are relatively scarce. Therefore, under the background of increasingly fierce competition among banks, the Paicheng Branch of the Postal savings Bank urgently needs to improve the comprehensive quality and professional ability of tellers through training. In order to meet the increasing financial service needs of customers. Judging from the current training situation, as the Paicheng Branch of the Postal savings Bank has not formed a complete training system and a mature training program, the contents of the training are mainly theoretical knowledge, legal regulations, etc. It is very difficult to combine with the actual work of the teller. The improvement of the working ability of the teller is not obvious, and it is very difficult to achieve the purpose of enhancing the reserve of human resources. It is imperative to improve the comprehensive quality and post competence of cashier in Baicheng Branch of Postal savings Bank. Through reading a lot of documents, this paper defines the concept of post training of teller accurately, and further understands the necessity and importance of the training of teller. The scientific and reasonable training of teller, the study of adult education, educational psychology and other related knowledge, the efficiency and practicability of the training of teller are studied in depth, and the actual situation of the training of teller in Baicheng Branch of Postal savings Bank is combined. Under the guidance of foreign advanced training concepts, this paper synthesizes the present situation of domestic enterprises' training, draws lessons from the successful cases of excellent domestic enterprises, analyzes the effectiveness of the current system and finds out the reasons for the inefficiency. To improve the unscientific and unreasonable training of tellers in the Paicheng Branch of the Postal savings Bank, emphasize the necessity of attaching importance to staff training and development, put forward specific implementation measures, optimize the training programs for tellers, and strengthen the training results. Strengthen the culture training of postal savings and the quality training of tellers, and evaluate the effect of the redesigned training programs. On the theoretical level, it basically solves the problems existing in the current post training scheme for teller in Baicheng Branch of Postal savings Bank, and further improves the knowledge reserve and ability training of teller employees, so as to truly optimize training resources and strengthen training effect. In order to build a high quality and harmonious teller team, the paper points out the direction for the current situation that the city bank can not get good results by training, and provides a powerful reference for the future strengthening and improvement of the training system of the cashier in the Paicheng Branch of the Postal savings Bank. In addition, this study also provides a reference for the study and improvement of the training system of bank tellers in other small and medium-sized cities.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F832.33;F618.3

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