老挝商业银行员工情绪智力、工作倦怠与离职倾向关系的研究

发布时间：2018-06-07 12:40

本文选题：老挝 + 商业银行　；参考：《广西大学》2017年硕士论文

【摘要】：自1975年老挝实行改革开放以来,老挝银行业也得到长足的发展。商业银行形成了日渐完善的市场体系,业务活动也不断增多。入世后老挝金融市场的竞争日益激烈。老挝银行业逐渐认识到人才是老挝金融业保持持久发展的核心要素。众所周知,商业银行工作人员的工作量大,分工细,重复性劳动多,工作内容细致繁琐,持续的精神紧张性工作将给员工带来过大的压力以及身心疲惫。如何使员工在紧张、压抑、业务繁重的工作环境下保持长久的活力,如何使其在高压的工作环境中持续的、有效的为组织服务而不产生离职的想法,或者,在其产生离职倾向的时候及时的进行干预,留住人才,这些问题值得思考和研究。因为,只有留住人才能为商业银行的发展赢得持续的核心竞争力。本文以老挝商业银行员工作为研究对象,在梳理相关的国内外文献后,提出相应的假设,设立情绪智力、工作倦怠和离职倾向三者之间的模型,并根据每个变量设定相应的维度。本文对其进行了信度检验和效度检验以确保可靠性和有效性,并研究员工情绪智力、工作倦怠和离职倾向各维度三者之间的相关关系,再依据相关关系的内容对其进行回归,除此之外,本文还研究工作倦怠在情绪智力和离职倾向之间的中介作用。实证研究发现:老挝商业银行员工的情绪智力中的自我情感评价、自我激励、情绪控制与工作倦怠各维度呈显著负相关。老挝商业银行员工的情绪智力与离职倾向略有关联。老挝商业银行员工的工作倦怠各维度与离职倾向略有关联。老挝商业银行员工的工作倦怠在情绪智力和离职倾向之间具有完全中介作用。最后,本文根据结论提出了相应的建议:1.作为老挝商业银行员工的雇佣者,商业银行管理者应提升自我的情绪管理意识以引导员工情绪智力的良性发展,包括密切关注员工在工作中和生活中所呈现出来的情绪智力、引导员工不断提高情绪智力等;2.对员工进行有效地干预以降低其离职倾向,包括合理安排员工的作息时间和工作任务、培养一种轻松愉快的工作氛围等;3.降低老挝商业银行的离职倾向,包括改进员工的工作环境、完善员工的薪酬结构、改进银行的绩效评价体系等。通过情绪智力、工作倦怠和离职倾向三者之间有效的互动和影响,以期提升老挝商业银行的发展水平及行业竞争力。
[Abstract]:Since 1975, Laos has implemented reform and opening up, Laos's banking industry has also been a considerable development. Commercial banks have formed an increasingly perfect market system, business activities are also increasing. After entering WTO, the competition of Lao financial market is becoming more and more fierce. Laos's banking industry has come to realize that talent is the core element of sustained development in Laos's financial sector. As we all know, the commercial bank staff's workload is large, the division of labor is fine, the repetitive work is many, the work content is meticulous and tedious, the continuous mental stress work will bring the staff too much pressure as well as the body and mind exhaustion. How to keep employees alive in stressful, repressive, business-heavy work environments, how to keep them in high-pressure work environments, and how to effectively serve the organization without the idea of leaving, or, It is worth considering and studying to intervene in time to retain talents when it produces turnover intention. Because, only retain talented person can win the core competition ability for the development of commercial bank continuously. In this paper, the Lao Commercial Bank staff as the research object, after combing the relevant domestic and foreign literature, put forward the corresponding assumptions, set up the emotional intelligence, job burnout and turnover intention between the three models. And according to each variable set the corresponding dimension. In this paper, reliability test and validity test are carried out to ensure reliability and effectiveness, and the correlation among employees' emotional intelligence, job burnout and turnover intention is studied. In addition, this paper studies the role of job burnout in the relationship between emotional intelligence and turnover intention. The empirical study found that: the emotional intelligence of Lao Commercial Bank employees' self-emotional evaluation, self-motivation, emotional control and job burnout dimensions were significantly negative correlation. The emotional intelligence of Lao Commercial Bank employees is slightly related to turnover intention. The dimensions of job burnout in Lao Commercial Bank are slightly related to turnover intention. Job burnout of Lao Commercial Bank employees has a complete intermediary role between emotional intelligence and turnover intention. Finally, according to the conclusion, this paper puts forward the corresponding suggestion: 1. As employees of Lao Commercial Bank, commercial bank managers should enhance their sense of emotional management to guide the healthy development of employees' emotional intelligence, including paying close attention to the emotional intelligence of employees at work and in life. Guide employees to improve their emotional intelligence. Effective intervention to reduce turnover intention, including reasonable scheduling and work tasks, fostering a relaxed and pleasant work environment. 3. To reduce the turnover intention of the Lao Commercial Bank, including improving the working environment of the employees, perfecting the salary structure of the employees, and improving the performance evaluation system of the banks, etc. Through the effective interaction and influence among emotional intelligence, job burnout and turnover intention, the purpose of this paper is to improve the development level and industry competitiveness of Lao Commercial Bank.
【学位授予单位】：广西大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F831.2;F272.92

【参考文献】