华润银行IT项目外包供应商选择问题研究

发布时间：2018-06-23 11:10

本文选题：IT项目外包 + 供应商选择　；参考：《深圳大学》2017年硕士论文

【摘要】：珠海华润银行股份有限公司(以下简称华润银行)是位于珠海市的一家商业银行,多年的经营也使得银行的业务范围不断的扩大,银行内部的IT部门不能满足银行业务发展的需要,华润银行选择将银行的IT项目进行外包,以实现业务更好的发展。然而,项目外包需要考虑许多风险因素,外包供应商的IT服务能力均不相同,外包商的实力、外包供应商提供的解决方案、维护服务水平、实施能力和产品报价等都参差不齐,因此,如何选择一家优秀的外包供应商是该银行一直需要解决的问题。本文以华润银行IT项目外包供应商的选择作为研究的主要内容,先介绍了研究背景以及国内外IT项目外包以及供应商选择的研究状况,对华润银行IT项目外包的现状进行分析,发现华润银行在IT项目外包供应商的选择上存在许多不足之处,如外包供应商选择指标体系缺失,供应商选择标准不科学,缺乏理论支持,针对这些问题,本文运用层次分析法,将定性和定量相结合,围绕供应商能力、解决方案、实施能力、产品报价、维护服务五个指标层进行评分,并根据最终得分高低获得最终外包供应商选择的结果。最后,论文通过一个实际的项目(华润银行图码防伪验印系统)说明了层次分析法的实践应用,为图码防伪验印项目寻找到最合适的项目外包商,结果证明该项目中标外包供应商不仅保质保量提前完成了项目的交付,并且还与华润银行建立长期的合作关系,达到了双赢的效果。本文提出的这套外包供应商选择指标体系和选择标准,不仅可以为华润银行在选择IT项目外包供应商选择到最优供应商,同时对于外包供应商提高自身的服务水平,获得竞争优势也有一定的参考作用。
[Abstract]:Zhuhai China Resources Bank Co., Ltd. (hereinafter referred to as China Resources Bank) is a commercial bank located in Zhuhai City. The IT department within the bank can not meet the needs of the development of banking business. China Resources Bank chooses to outsource the IT projects in order to achieve better business development. However, many risk factors need to be taken into account in project outsourcing. The IT service capabilities of outsourcing suppliers are different, the strength of outsourcing vendors, the solutions provided by outsourcing suppliers, the level of maintenance services, the ability to implement, and the price of products are not uniform. So, how to choose a good outsourcing supplier is the problem that the bank needs to solve all the time. In this paper, China Resources Bank IT outsourcing supplier selection as the main content of the study, first introduced the research background and domestic and foreign IT project outsourcing and supplier selection research situation, China Resources Bank IT project outsourcing status analysis. It is found that China Resources Bank has many shortcomings in the selection of IT project outsourcing suppliers, such as the absence of an outsourcing supplier selection index system, the unscientific supplier selection criteria, and the lack of theoretical support. This paper uses analytic hierarchy process (AHP) to combine qualitative and quantitative analysis, and marks it around five index levels: supplier capability, solution, implementation capability, product quotation, maintenance service, etc. And according to the final score to obtain the final outsourcing supplier selection results. Finally, the paper explains the practical application of AHP through a practical project (China Resources Bank's Anti-counterfeit Printing system), and finds out the most suitable outsourcer for the anti-counterfeiting printing project of map code. The results show that the successful bidding outsourcing supplier not only completes the delivery of the project ahead of time, but also establishes a long-term cooperative relationship with China Resources Bank, which achieves a win-win effect. This set of outsourcing supplier selection index system and selection criteria proposed in this paper can not only select the best supplier for China Resources Bank in IT project outsourcing, but also improve the service level of outsourcing supplier. Gain competitive advantage also has certain reference function.
【学位授予单位】：深圳大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F274;F832.33

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