IT行业员工工作满意度与工作绩效的关系研究

发布时间：2018-04-27 07:05

本文选题：工作满意度 + 工作投入　；参考：《西南大学》2017年硕士论文

【摘要】：在“互联网+”和知识经济时代,信息技术改革浪潮正席卷中国。相比于从前,各类组织员工的需求已发生很大的变化:他们的需要层次更高,需求更加多样化,而不仅仅满足于基本的物质需求。IT行业聚集着高智商、高素质的人才,IT行业员工对其个人价值的实现越来越重视,同时他们越来越重视在工作中对组织环境满意程度的感知,包括对工作本身、组织结构化、人际关系和组织文化满意程度等等的感知。这些高层次需求使IT行业员工更加重视自我职业生涯的发展,若无法达到员工的要求,就会导致员工工作懈怠,甚至可能产生离职倾向。这种现象较为普遍地存在于IT行业,这不得不给相关企业的内部管理敲响了警钟,不解决内忧企业何以立足?又谈何发展?企业的发展离不开人才的支撑,高素质的员工是企业企业发展的主要依靠力量,是企业发展强有力的保障。因此,如何通过提高员工工作满意来减少员工的离职,进而提高员工工作绩效的问题值得进一步研究。国内外不少学者较为重视对工作绩效的研究,他们认为影响工作绩效的因素有工作满意度、工作投入和教育程度、年龄和职位等,而且已有较多的研究成果实证了工作投入对工作绩效也有着密切的联系,并具有一定的预测作用。基于此,本文以IT行业员工工作满意度为出发点,以工作投入为中介变量,探讨对员工工作绩效的影响。本研究通过对工作满意度、工作投入和工作绩效相关文献的分析与整理,旨在梳理各变量的理论基础;通过实证分析了解IT行业员工工作满意的各维度,工作投入各维度对员工工作绩效的影响关系;探索工作投入在IT行业员工工作满意度对工作绩效影响的中介作用;根据本文研究的结论,作者提出了如何提高IT行业员工工作满意度,满足员工的期望和需求,尽可能的减少核心员工流失等若干管理启示;最后,本文对研究结果进行了简单分析。在研究方法上,本文通过对IT行业员工进行问卷调查,采用信效度分析、方差分析、相关分析、回归分析和结构方程分析等方法,并利用SPSS21.0和AMOS21.0软件对调查数据进行统计分析。通过实证分析得到IT行业员工工作满意度、工作投入和工作绩效之间相互影响关系的结果,并对本文的各项假设进行验证。本文的研究结果显示:第一,IT行业员工工作满意度与工作绩效的影响方面,工作满意度四个维度中,工作本身、同事关系和个人发展分别对工作绩效有显著正向影响作用,而领导风格对工作绩的影响作用不显著。第二,工作满意度对工作投入的影响方面,工作满意度四个维度中,工作本身、领导风格、同事关系和个人发展分别对工作投入有显著正向影响。第三,工作投入与工作绩效的影响方面,工作投入三个维度中,活力、奉献和专注分别对工作绩效有着显著正向影响;第四,工作投入的中介作用方面,工作投入在IT行业员工工作满意度对工作绩效的影响中有显著中介作用;第五,各变量在人口统计特征上表现出差异性部分显著。最后,在上述研究的基础上,本文针对问题提出若干相应的管理建议:①根据员工特征,提高企业内部管理水平;②构建和谐的人际关系;③健全培训发展机制,实现自我价值;④建立以绩效为导向的薪酬管理体系。⑤推动企业文化建设,增强企业凝聚力。
[Abstract]:In the "Internet plus" and the era of knowledge economy, information technology reform is sweeping Chinese. Compared to the past, the needs of employees of various organizations have undergone tremendous changes: they need a higher level of demand, more diversified, not only to meet the material needs of.IT industry basic together with high IQ, high-quality personnel, IT industry. Workers pay more and more attention to the realization of their personal values. At the same time, they pay more and more attention to the perception of the degree of organizational satisfaction in their work, including the sense of work itself, organizational structure, interpersonal relationship and organizational culture satisfaction. These high levels of demand make the employees of IT industry pay more attention to the development of their career, if they do not To meet the requirements of the staff, it will lead to the employees' work slack and even the turnover intention. This phenomenon is commonly found in the IT industry, which has to ring the alarm bell for the internal management of the related enterprises. Therefore, it is worth further research on how to reduce employees' turnover by improving employees' job satisfaction and further improve their work performance. Many scholars at home and abroad pay more attention to the research on work performance, which they think affect work performance. The factors include job satisfaction, work input and education, age and position, and more research results have shown that the work input has a close connection to work performance and has a certain predictive function. Based on this, this paper takes the job satisfaction of IT industry as the starting point and the work input as the intermediary variable. Through the analysis and arrangement of the literature on job satisfaction, work input and work performance, this study aims at combing the theoretical basis of the various variables; through the empirical analysis, we understand the dimensions of the employees' work satisfaction in the IT industry, the impact of the work input on the work performance of the staff and the work, and the investment in the exploration work. IT industry employees' job satisfaction has a mediating effect on the impact of job performance; according to the conclusion of this study, the author puts forward some managerial implications on how to improve the job satisfaction of employees in the IT industry, meet the expectations and needs of the employees, and reduce the loss of core employees as much as possible. In this paper, through a questionnaire survey of employees in IT industry, this paper adopts the methods of reliability and validity analysis, variance analysis, correlation analysis, regression analysis and structural equation analysis, and uses SPSS21.0 and AMOS21.0 software to analyze the survey data. Through empirical analysis, the job satisfaction, work input and work performance of the employees in IT industry are obtained. The results of the relationship between each other and the hypotheses of this article are verified. The results of this study show that: first, in the four dimensions of job satisfaction and job satisfaction, the four dimensions of job satisfaction, work itself, colleague relationship and individual development have a significant positive impact on job performance, and the leadership is leading. The impact of style on work performance is not significant. Second, in the four dimensions of job satisfaction, job satisfaction, job satisfaction, leadership style, colleague relationship and personal development have a significant positive impact on the work input. Third, the impact of work input and work performance, the work is invested in three dimensions. Energy, dedication and concentration have a significant positive impact on the work performance. Fourth, the intermediary role of the work input, work input in the IT industry employees' job satisfaction has a significant intermediary role in the impact of work performance; fifth, the variables in the demographic characteristics show a significant difference. Finally, in the above study On the basis of this, this paper puts forward some corresponding management suggestions for the problems: (1) improving the internal management level of the enterprise according to the characteristics of the employees; (2) constructing a harmonious interpersonal relationship; (3) improving the training and development mechanism to realize the self value; and establishing a performance oriented salary management system. 5. Promote the construction of enterprise culture and enhance the cohesion of the enterprise.

【学位授予单位】：西南大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F49

【参考文献】