深圳市电子政务发展问题及对策研究

发布时间：2018-05-30 00:16

本文选题：电子政务 + 公共服务　；参考：《延安大学》2017年硕士论文

【摘要】：信息化的发展进程加快,使得政府重视电子政务的发展。推进电子政务建设对政府与民众互动、政府职能转变、提高政府的行政效率、进一步重视行政公平、节约行政成本和促进社会发展等方面都有着重要的意义。这些都已经在国外很多先进的发达国家的实践中得到印证。相对于经济、社会的发展,电子政务这个领域在全球范围内来看,还不太成熟,处于一个初步探索的阶段。新的方法、新的路径和实践正在各国积极涌现。我国的电子政务发展已经逐渐在向好的方向迈进,深圳市开展电子政务建设已有几十年,作为一个沿海城市,经济条件更加成熟,能给信息基础设施建设提供有力的支撑,它在发展速度、发展水平、专业技术等方面都取得了一定的成效。我们不仅要看到它的成绩,还应该正视其问题,站在长远发展的角度来看,现如今出现的种种问题都应该有针对性地进行及时改善。本文运用新公共管理学和公共选择理论,就深圳市政府电子政务发展的问题展开研究,采用规范研究方法、问卷调查与统计分析相结合以及文献资料研究方法,来分析深圳市电子政务建设的概况。主要总结了电子政务的发展历程,深圳市电子政务的发展主要经历了网上公布政务信息、政府内外网的铺设、网格化“电子政府”、电子政务系统的应用和体系的建设以及现在通过推动三网融合、织网工程以及云计算等项目来加速智慧城市的建设。通过调查问卷,结合深圳市公众对本市电子政务的一些反馈发展情况来分析深圳市电子政务发展现状,整理了由电子政务平台和四个体系构成电子政务总体框架,介绍了织网工程的主要框架,归纳了深圳市在电子政务信息基础设施建设、政务平台建设以及法规制度建设方面的一些概况。然后进一步结合具体资料和相关理论基础对问题对应的原因进行了简要分析。研究认为,深圳市电子政务建设的问题主要有服务对象使用电子政务担心信息安全、电子政务工作人员素质低、电子政务信息基础建设短板、电子政务过度集权化管理不能满足公众需求、法规制度建设不完善。在探讨研究中,立足于深圳市现在的电子政务相关政策规划、运行标准、规范制度,透过现象看本质。深圳市政府应该采取加强信息安全管理、培养电子政务型人才、政府加强对电子政务建设的资金投入、逐渐转向分权管理以公众需求为导向和健全法规制度等措施来解决其发展中存在的问题。这些对策都是针对具体案例总结的,是一些理论上讲得通,针对深圳市政府电子政务建设的比较具体的操作方法。提升电子政务发展水平,有利于政府职能的转变、流程再造和政府管理方式革新,有利于政府部门日常工作的规范化,这是一件利民的好事。
[Abstract]:The development process of information technology accelerates, make the government attach importance to the development of e-government. To promote the construction of e-government is of great significance to the interaction between the government and the public, the transformation of government functions, the improvement of the administrative efficiency of the government, the further attention to administrative fairness, the saving of administrative costs and the promotion of social development. These have been proved in the practice of many advanced developed countries abroad. Compared with the development of economy and society, the field of e-government is not mature in the world, and it is in a preliminary stage of exploration. New methods, new paths and practices are emerging all over the world. The development of e-government in our country has been moving towards a good direction. Shenzhen has been developing e-government for decades. As a coastal city, the economic conditions are more mature and can provide strong support for the information infrastructure construction. It has achieved certain results in development speed, level of development, professional technology and so on. We should not only see its achievements, but also face up to its problems. From the perspective of long-term development, all kinds of problems that have emerged today should be improved in a timely manner. Based on the theory of new public management and public choice, this paper studies the development of e-government of Shenzhen municipal government, adopts normative research methods, combines questionnaire survey with statistical analysis and literature research methods. To analyze the general situation of Shenzhen e-government construction. This paper summarizes the development course of E-government in Shenzhen. The development of E-government in Shenzhen has mainly experienced the publication of government information on the Internet, the laying of internal and external government network, and the grid of "e-government". The application and construction of e-government system and the construction of intelligent city are being accelerated by promoting the integration of three networks, weaving network engineering and cloud computing. Based on the questionnaire and some feedback from the public in Shenzhen City, this paper analyzes the current situation of e-government development in Shenzhen City, and puts forward the overall framework of E-government based on the platform and four systems of e-government. This paper introduces the main frame of the web weaving project and summarizes the general situation of the construction of information infrastructure of electronic government affairs, the construction of government platform and the construction of laws and regulations in Shenzhen. Then combined with the specific data and related theoretical basis, the corresponding reasons are briefly analyzed. The research shows that the main problems in the construction of electronic government in Shenzhen include the users of service concerned about information security, the low quality of the staff of electronic government affairs, and the short board of information infrastructure construction of electronic government. The excessive centralization of e-government can not meet the needs of the public, and the construction of laws and regulations is not perfect. In the research, based on the current E-government policy planning, operating standards, standardized system, through the phenomenon to see the essence. The Shenzhen municipal government should strengthen the management of information security, train the talents of e-government, and the government should strengthen the investment in the construction of e-government. Gradually, decentralization management should be oriented to public demand and perfect the legal system to solve the problems existing in its development. These countermeasures are summed up for specific cases, which make sense in theory and are more specific operation methods for the construction of electronic government affairs of Shenzhen municipal government. To improve the level of e-government development is beneficial to the transformation of government functions, the innovation of process reengineering and government management, and the standardization of the daily work of government departments, which is a good thing for the people.
【学位授予单位】：延安大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D63

【参考文献】