我国快递服务中消费者的权益保护

发布时间：2019-03-25 17:05

【摘要】：据统计我国快递服务业近几年的增长率都高于50%,无论是国营快递企业即中国邮政特快专递(EMS)的市场化发展还是民营快递企业的迅速崛起都显示出我国快递市场的繁荣。但是快递服务的质量却没有与快递服务业的业务量同步增长,近年来快递企业侵害消费者权益的问题愈发突出,快递延误、快递损毁、快递丢失甚至是个人信息的泄露等侵犯消费者权益的现象都层出不穷。加强对快递服务中消费者权益的保护,不仅有利于我国快递服务业健康可持续发展,而且也有利于我国经济的可持续发展。因此,我国快递服务业中消费者的权益保护是一个值得研究的课题.本文分为四个部分,包括以下内容:第一部分为快递的概述。首先,对快递服务的定义和我国快递服务业的发展概况做了简单介绍,并经过引用数据的方式总结了我国目前快递服务业发展的三个重要特征;其次,研究分析快递服务合同的几种基本性质。第二部分为快递服务中损害消费者合法权益的主要形式分析。通过将侵害消费者权益的形式分为事前侵害(包括不公平的格式条款和快递企业未尽合理的提示义务)、事中侵害(包括快件延误、快件损毁、快件丢失)与事后侵害(包括个人信息的泄露和赔偿标准过低)这三大类,并通过案例分析的方法,同时结合对我国相关法律规范制度的研究,指出我国快递企业侵害消费者权益的严重程度。第三部分为我国快递服务中消费者权益保护存在的问题分析。笔者将问题归结为相关法律规范存在问题、我国对快递服务业监管不力和消费者维权困难三大类,并对每部分问题进行分类并深度分析。第四部分为保护快递服务中消费者合法权益的对策与建议的提出部分。针对本文第二部分与第三部分总结出的我国快递服务中消费者权益保护存在的各方面的问题,并逐一针对这些问题提出笔者相应的解决对策与建议,以期能够更保护快递服务中消费者的合法权益。
[Abstract]:According to statistics, the growth rate of express delivery service in China in recent years is higher than 50%. Both the market-oriented development of China Post Speedpost (EMS) and the rapid rise of private express delivery enterprises show the prosperity of China's express delivery market. However, the quality of express delivery services has not kept pace with the volume of business in the express service industry. In recent years, the problems of express delivery enterprises infringing on consumers' rights and interests have become more and more prominent, delivery delays, and express destruction. The loss of express delivery and even the leakage of personal information infringe consumers' rights and interests one after another. Strengthening the protection of consumers' rights and interests in express delivery services is not only conducive to the healthy and sustainable development of express delivery services in China, but also conducive to the sustainable development of China's economy. Therefore, the protection of consumers' rights and interests in express delivery service industry is a subject worth studying. This article is divided into four parts, including the following: the first part is an overview of express delivery. Firstly, the definition of express delivery service and the development of express service industry in China are briefly introduced, and the three important characteristics of the development of express service industry in China are summarized through the way of quoting data. Secondly, several basic properties of express service contract are studied and analyzed. The second part is the main form analysis of damage to the legitimate rights and interests of consumers in express delivery service. By dividing the forms of infringement on the rights and interests of consumers into prior infringement (including unfair format terms and the failure of the express delivery company to exercise a reasonable obligation to prompt), the infringement in the matter (including the delay in the express delivery, the damage to the express delivery), Express loss) and hindsight infringement (including the disclosure of personal information and the low standard of compensation) are three categories, and through the method of case analysis, at the same time, combined with the study of the relevant legal norms and regulations of our country, Point out our country express delivery enterprise infringes the serious degree of the consumer rights and interests. The third part is the analysis of the problems existing in the protection of consumers' rights and interests in express delivery service in China. The author puts the problem down to the problems existing in the relevant legal norms. The author classifies each part of the problems into three categories: weak supervision of express delivery service industry and difficulty in safeguarding consumers' rights in China, and makes a deep analysis of each part of the problems. The fourth part is the countermeasures and suggestions to protect the legal rights and interests of consumers in express delivery service. In view of the problems existing in the protection of consumers' rights and interests in express delivery service in China summarized in the second part and the third part of this paper, the author puts forward the corresponding countermeasures and suggestions to these problems one by one. In order to be able to more protect the legitimate rights and interests of consumers in express delivery services.
【学位授予单位】：新疆大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

【相似文献】