酒店员工工作价值观对工作投入和满意度的影响——代际差异的调节作用

发布时间：2018-06-06 23:23

本文选题：工作价值观 + 工作投入　；参考：《旅游学刊》2017年12期

【摘要】：文章探讨了酒店业员工工作价值观对工作投入和工作满意度的影响,并考察代际差异对工作价值观影响工作投入和工作满意度的调节作用。以广州市4家高星级酒店为例,综合运用阶层回归分析、方差分析和分组回归分析验证研究假设,分析发现,酒店员工工作价值观对工作投入和工作满意度有显著的积极影响;不同代际酒店员工的工作价值观存在差异;代际差异对工作价值观影响工作投入和工作满意度具有调节作用。研究结论对酒店管理者具有一定的借鉴意义:首先,通过工作价值观来提升员工工作投入和工作满意度;其次,根据工作价值观的代际差异,对员工进行针对性的管理,强化代际间的沟通;最后,顺应代际工作价值观发展趋势,提升组织竞争力。
[Abstract]:This paper probes into the influence of working values on job engagement and job satisfaction of hotel employees, and examines the moderating effect of intergenerational differences on job engagement and job satisfaction. Taking 4 high star hotels in Guangzhou as an example, this paper uses class regression analysis, variance analysis and group regression analysis to verify the hypothesis. The analysis shows that the work values of hotel staff have a significant positive impact on job engagement and job satisfaction. There are differences in work values among different generations of hotel staff, and intergenerational differences can regulate the influence of work values on job engagement and job satisfaction. The conclusion of the study has certain reference significance for hotel managers: first, through the work values to enhance staff job engagement and job satisfaction; second, according to the intergenerational differences in work values, targeted management of staff, Strengthen intergenerational communication; finally, conform to the development trend of intergenerational work values, enhance the competitiveness of the organization.
【作者单位】：中山大学旅游学院;
【基金】：国家自然科学基金项目“服务企业员工品牌内化量表构建与作用机制:基于组织和员工两层面领导的视角”(71602194)资助~~
【分类号】：F272.92;F719.2

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