CRM训练效果综合评估研究

发布时间：2018-11-21 15:16

【摘要】：大量飞行事故调查表明,驾驶舱内秩序混乱、缺乏正确的领导和决策失误等是导致飞行事故的原因。驾驶舱内的机组是预防飞行事故的最后防线和保障飞行安全的重要部分。机组资源管理(Crew Resource Management,CRM)是通过机组成员间更好地协作来提升机组工作绩效,从而防止飞行事故的发生。航空公司实施CRM训练,以及评估训练效果对飞机安全运行有重要意义。论文以柯氏四层模型为理论框架,参考行业相关法律法规、文献,航空公司CRM训练大纲和专家意见,提出了CRM训练效果评估指标体系。采用网络层次分析法计算各个指标权重,并引入灰色综合评价法对A航空公司的CRM训练效果进行评估。为了进一步提升航空公司的CRM训练效果和为CRM训练提供更多改善意见,论文设计了关于机组资源管理训练效果影响因素调查问卷,进行数据分析;采用结构方程模型构建了CRM训练效果评估指标体系影响关系的理论模型;借助AMOS软件探究评估体系各个因子之间的影响关系,对修正后的模型中因子与因子之间、因子与指标之间的影响关系进行了讨论与分析;最终,结合A了航空公司CRM训练效果评估情况提出了建议。
[Abstract]:A large number of flight accidents investigation shows that the flight accident is caused by chaos of order in the cockpit, lack of correct leadership and wrong decision making. The crew in the cockpit is the last line of defense to prevent flight accidents and an important part to ensure flight safety. Crew Resource Management (Crew Resource Management,CRM) is to improve the performance of the crew through better cooperation among the crew members to prevent the occurrence of flight accidents. It is very important for airlines to implement CRM training and evaluate the effect of training. In this paper, based on the Kirschner's four-layer model, referring to the relevant laws and regulations, literature, airline CRM training outline and expert opinion, the evaluation index system of CRM training effect is put forward. The network analytic hierarchy process (AHP) is used to calculate the weight of each index, and the grey comprehensive evaluation method is introduced to evaluate the effect of CRM training in airline A. In order to further improve the CRM training effect of airlines and provide more suggestions for CRM training, the paper designs a questionnaire on the factors affecting the effect of crew resource management training, and carries out data analysis; The influence relation model of CRM training effect evaluation index system is constructed by using structural equation model. With the help of AMOS software, this paper discusses and analyzes the relationship between factors and factors, and between factors and indexes in the revised model. Finally, combined with A, the paper puts forward some suggestions on the evaluation of CRM training effect.
【学位授予单位】：中国民航大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：V328

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