公用自助洗衣服务系统设计研究

发布时间：2018-11-16 08:15

【摘要】：20世纪60年代以来,全球产业机构因服务业的发展而发生了巨大的改变,全球产业机构呈现出由"工业型经济"向"服务型经济"转型的总趋势[1]。自助式服务逐渐走进人们的生活,由于其独立性、自助性、便捷性等特点获得多数人的青睐。洗衣服是费时费力的工作,在欧美等发达国家,人们为节约洗衣时间,久而久之大量洗衣房陆续出现并逐渐走入人们生活[2]。欧美、日韩居住区公用自助洗衣房随处可见,我国的应用相对较少,主要用于学校、老年公寓、酒店等,社区也在逐渐发展,未来公用自助洗衣服务经济的发展趋势将会大大拓宽设计的视野与施展空间。本课题研究的主要目的是设计一种在满足用户洗衣需求的同时提高用户洗衣体验的公用自助洗衣服务系统,具有很高的实用价值,可以为用户带来更丰富的生活体验。在信息技术和产品不断共享的时代背景下,如何在产品同质化严重的漩涡中使公用自助洗衣服务并为用户提供更多的创新服务,满足用户需求的同时保持系统自身的优越性成为了本次研究的重点。全新的设计理念和方法都将为本次设计的研究指引崭新的设计进程。在调研过程中,首先,通过对国内外公用自助洗衣服务的发展现状进行调查分析,从服务产业化、物联网技术和系统创新设计方法三个方面对公用自助洗衣服务作指导,明确痛点问题及设计方向。其次,对公用自助洗衣服务用户行为、用户动态、用户需求三个方面进行了总的方向分析,了解用户在使用过程中存在的关键问题。最后,通过实地调研分析出洗衣服务中存在的突出问题,即洗衣机的位置查询、工作状态查询、避免洗衣拥挤、卫生安全等问题。本次设计采用以目标为导向的设计方法,其目的是将对用户的了解运用到设计中,以用户需求作为出发,提出设计策略,提高公众的信任度,获得更好的自助洗衣服务体验。通过SWOT模型和产品需求分析,建立公用自助洗衣服务信息框架,提高洗衣服务的预见性和导视性,丰富洗衣设备,为用户带来更便捷的洗衣服务。
[Abstract]:Since the 1960s, the global industrial institutions have undergone great changes due to the development of the service industry, and the global industrial institutions have shown a general trend of transition from "industrial economy" to "service economy" [1]. Self-service has gradually come into people's life, because of its independence, self-help, convenience and so on. Washing clothes is a time-consuming and laborious work. In Europe and America and other developed countries, in order to save laundry time, a large number of laundry rooms have appeared and gradually entered into people's lives [2]. The public laundries in Europe, America, Japan and South Korea are widely used in residential areas such as schools, apartments for the elderly, hotels and so on. The community is also gradually developing. In the future, the development trend of public self-service laundry service economy will greatly broaden the design field of vision and application space. The main purpose of this research is to design a kind of public self-service laundry service system which can meet the needs of users and improve the user's laundry experience. It has high practical value and can bring more rich life experience to users. In the context of the information technology and the continuous sharing of products, how to make the public self-service laundry service and provide more innovative services for users in the whirlpool of product homogenization, To meet the needs of users while maintaining the advantages of the system has become the focus of this study. New design ideas and methods will guide the new design process. In the research process, firstly, through the investigation and analysis of the domestic and foreign public self-service laundry service development status, from three aspects of service industrialization, Internet of things technology and system innovation design methods to guide the public self-service laundry service. Identify pain points and design directions. Secondly, the general directions of user behavior, user dynamics and user requirements of public self-service laundry service are analyzed to understand the key problems existing in the process of using the common self-service laundry service. Finally, through the field investigation and analysis, the prominent problems in laundry service, such as the location query of washing machine, the working status query, the avoidance of laundry congestion, the health safety and so on, are analyzed. The purpose of this design is to apply the understanding of users to the design, and to put forward the design strategy to improve the trust of the public and obtain a better experience of self-help laundry service. Through SWOT model and product requirement analysis, the information frame of public self-service laundry service is established to improve the predictability and guidance of laundry service, enrich laundry equipment, and bring more convenient laundry service to users.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TM925.33

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