供电营业厅互动化服务系统设计及研制

发布时间：2018-06-25 22:35

本文选题：供电营业厅 + 互动化　；参考：《南京理工大学》2014年硕士论文

【摘要】：营业厅互动化建设是实现电力客户和供电企业之间电力流、信息流、业务流双向互动的新型供用电关系的重要手段,是有效提升供电服务水平,树立供电企业品牌价值的重要途径,而营业厅互动化建设必须以有效的互动化支撑技术为基础。文中从相关技术、硬件设备、管理软件三个方面进行研究分析,研制了一套适用于营业厅互动化建设、优质客户服务、统一运营管理的综合应用系统。本文首先分析了适用于互动化服务、设备通信、信息集成的RFID技术、WebService通信和面向对象技术,在此基础上提出了智能营业终端、新型排队评价设备、身份识别设备的设计方法、研制了一套互动化营业厅服务管理软件,基于以上设备和应用软件构建出一套综合的营业厅互动化服务系统。本论文的研究成果已经应用于中新天津生态城互动化营业厅建设以及天津市营业厅统一运营管理之中,经过现场长时间的不间断运行,表明该系统具有高可靠性、高可用性、高可维护性,为电力企业取得了一定的经济效益和社会效益,同时为电力企业提升客户服务水平、树立品牌价值做出了贡献。
[Abstract]:The interactive construction of business hall is an important means to realize the two-way interaction of power flow, information flow and business flow between power customers and power supply enterprises, and it is also an effective way to improve the level of power supply service. The important way to establish the brand value of power supply enterprises is to build the interactive business hall based on the effective interactive supporting technology. This paper studies and analyzes the related technology, hardware equipment and management software, and develops a comprehensive application system which is suitable for the interactive construction of business hall, high quality customer service and unified operation and management. This paper first analyzes the RFID technology, Web Service communication and object oriented technology, which is suitable for interactive service, device communication, information integration, and then puts forward the design method of intelligent business terminal, new queue evaluation equipment and identity identification device. A set of interactive business hall service management software is developed, and a comprehensive interactive service system is constructed based on the above equipment and application software. The research results of this paper have been applied to the construction of interactive business hall of Tianjin ecological city and the unified operation management of Tianjin business hall. After running continuously for a long time, it shows that the system has high reliability and high availability. The high maintainability has achieved certain economic and social benefits for electric power enterprises, and has contributed to the promotion of customer service level and the establishment of brand value for electric power enterprises.
【学位授予单位】：南京理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TM73;TM76

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