基于移动终端的电力故障报修信息系统设计与实现
发布时间：2018-12-15 14:57
【摘要】：随着电力业务的不断发展,客户需求不断的提高,如何提高供电企业的工作效率,提高服务质量和客户满意度,成为了供电企业必须解决的问题。就电力抢修来说,如何优化客户报修流程,做到受理人员在接到报修电话后,能够更快更及时的将信息通知到抢修人员,抢修人员在完成抢修工作后,更直接的将信息回复给受理人员,成为了解决抢修时限偏长的关键。本文以金华电业局原有95598电力客户服务系统为背景介绍了该系统的功能和应用情况,分析了95598电力客户服务系统容易延误抢修时间,容易造成客户投诉的原因。移动终端在95598电力客户抢修系统中的应用,是对现有的故障报修信息系统的拓展,在95598电力客户服务系统外挂一个移动信息平台,主要实现如下功能:一是实现抢修工单处理、GPS定位和工单查询功能;二是实现故障报修工作移动化,工作人员可以随时获得故障报修信息,了解故障现场情况,为工作顺利开展提供便利,提高了工作效率。使一线抢修人员在移动状态下提供使用95598抢修系统,为查询、处理抢修工单提供了便利的条件,使抢修工作达到了电子化、快捷化。本文具体阐述了系统实现的主要技术、技术路线和具体的设计方案;分析了系统实现的主要功能,介绍了具体的设计方案;采用xMAP中间件代理访问的模式完成相关功能的实现,对系统进行了测试。将移动终端设备应用到95598电力故障报修系统中,在浙江电网内尚属首家。
[Abstract]:With the continuous development of electric power business and the continuous improvement of customer demand, how to improve the efficiency of power supply enterprises, improve the quality of service and customer satisfaction, has become the power supply enterprises must solve the problem. As far as emergency repair of electric power is concerned, how to optimize the process of customer application for repair, so that after receiving the telephone for repair, the receptionist will be able to notify the emergency repair personnel more quickly and in a more timely manner, and the emergency repair personnel will be able to complete the emergency repair work, A more direct reply to the information to the staff, has become the key to solve the long repair time limit. Based on the original 95598 power customer service system of Jinhua Electric Power Bureau, this paper introduces the function and application of the system, and analyzes the reasons for the 95598 electric power customer service system to delay the repair time and easily cause customer complaints. The application of the mobile terminal in the 95598 electric power customer emergency repair system is an extension of the existing fault reporting information system. A mobile information platform is attached to the 95598 electric power customer service system. The main functions are as follows: first, to realize the rush repair worksheet processing, GPS location and work order query function; The second is to realize the shift of fault reporting work, so that the staff can obtain fault repair information at any time, understand the situation of fault site, provide convenience for the smooth development of the work, and improve the working efficiency. The first-line repair personnel can provide the 95598 emergency repair system under the moving condition, which provides the convenient conditions for the inquiry and processing of the rush repair work list, and makes the urgent repair work electronic and quick. In this paper, the main technology, technical route and specific design scheme of the system are described, the main functions of the system are analyzed, and the specific design scheme is introduced. XMAP middleware proxy access mode is used to complete the implementation of related functions, and the system is tested. The application of mobile terminal equipment to the 95598 power failure reporting system is the first in Zhejiang Power Grid.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TM73;TP311.52
本文编号：2380847
[Abstract]:With the continuous development of electric power business and the continuous improvement of customer demand, how to improve the efficiency of power supply enterprises, improve the quality of service and customer satisfaction, has become the power supply enterprises must solve the problem. As far as emergency repair of electric power is concerned, how to optimize the process of customer application for repair, so that after receiving the telephone for repair, the receptionist will be able to notify the emergency repair personnel more quickly and in a more timely manner, and the emergency repair personnel will be able to complete the emergency repair work, A more direct reply to the information to the staff, has become the key to solve the long repair time limit. Based on the original 95598 power customer service system of Jinhua Electric Power Bureau, this paper introduces the function and application of the system, and analyzes the reasons for the 95598 electric power customer service system to delay the repair time and easily cause customer complaints. The application of the mobile terminal in the 95598 electric power customer emergency repair system is an extension of the existing fault reporting information system. A mobile information platform is attached to the 95598 electric power customer service system. The main functions are as follows: first, to realize the rush repair worksheet processing, GPS location and work order query function; The second is to realize the shift of fault reporting work, so that the staff can obtain fault repair information at any time, understand the situation of fault site, provide convenience for the smooth development of the work, and improve the working efficiency. The first-line repair personnel can provide the 95598 emergency repair system under the moving condition, which provides the convenient conditions for the inquiry and processing of the rush repair work list, and makes the urgent repair work electronic and quick. In this paper, the main technology, technical route and specific design scheme of the system are described, the main functions of the system are analyzed, and the specific design scheme is introduced. XMAP middleware proxy access mode is used to complete the implementation of related functions, and the system is tested. The application of mobile terminal equipment to the 95598 power failure reporting system is the first in Zhejiang Power Grid.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TM73;TP311.52
【参考文献】
相关期刊论文 前1条
1 余建明,王日文,倪建立;电力客户呼叫系统应用研究[J];中国电力;2002年08期
相关硕士学位论文 前1条
1 曹代伟;手机OA适配应用[D];山东大学;2011年
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