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快递终端客户服务系统的研究与设计

发布时间:2018-05-27 06:10

  本文选题:快递终端 + 服务系统 ; 参考:《武汉理工大学》2011年硕士论文


【摘要】:目前,随着经济的快速发展,快递业为世界经济发展的贡献率愈加明显,快递业的发展空间极为广阔。众多的快递企业进军中国市场,国内的快递企业面临着激烈的竞争,快递服务与人们的日常生活联系也更加紧密。目前,国内消费者对快递服务投诉的问题中,主要有快件延误、快件缺损和服务质量差等。为了改善这一现状,本文研究和设计快递终端服务客户系统,实现快件自动存取,节省逐件确认签收的时间,有效地提高服务效率。 本文选择在居民社区、高校等人群集中的地方安放快件服务系统,外形为一些小储物柜结构,用电控锁控制箱门的开和关,只有在正常存取件的时候,才会由系统开关箱门。快递员存入快件时,控制系统将快件上的条码采集并进行识别,识别后的条码号将通过短消息发送给客户。客户取件时,输入正确的条码号后便可方便地提取快件。本文通过分析,将系统结构分为条码读取和识别、快件箱控制和短消息通信三个子系统。 本文的主要内容是分析并设计终端客户服务系统的结构,硬件主要以单片机为核心处理器,配以其他功能器件,软件将设计主要的功能程序模块,以便满足系统的主要功能。 论文完成了快递终端客户服务系统的主要功能设计。选择单片机处理器和CMOS图像传感器为主要构件完成了条码读取和识别子系统的硬件设计。采用图像处理技术对条码进行阈值分割、滤波、旋转定位、边缘图像检测等处理;运用投影法对像素进行统计分析,识别出条码的符号码字信息。选用电控锁控制快件箱的开关,实现快件的查找以完成快件存取工作。用GSM模块的方式实现短消息通信的功能。在功能上可以满足系统的预期要求。
[Abstract]:At present, with the rapid development of economy, the contribution rate of express delivery industry to the development of world economy becomes more and more obvious, and the development space of express delivery industry is extremely broad. Many express delivery enterprises enter the Chinese market, the domestic express delivery enterprises are facing fierce competition, express service and people's daily life are more closely linked. At present, among the problems of domestic consumers' complaints about express service, there are mainly delay of express, defect of express and poor quality of service. In order to improve this situation, this paper studies and designs the express terminal service customer system, realizes the express mail automatic access, saves the time of confirmation and receipt, and effectively improves the service efficiency. In this paper, the express mail service system is installed in the place where the residents, colleges and universities are concentrated in the crowd, with the appearance of a few small lockers, the opening and closing of the door of the box is controlled by the electronic control lock, and only when the components are normally accessed and stored, the door of the box will be switched on and off by the system. When the courier stores the courier, the control system collects and recognizes the bar code on the express, and the bar code number after identification will be sent to the customer by short message. Customer pick-up, enter the correct bar code number can easily pick up the express. The system structure is divided into three subsystems: bar code reading and identification, express box control and short message communication. The main content of this paper is to analyze and design the structure of the terminal customer service system. The hardware mainly takes the single chip microcomputer as the core processor and other functional devices. The software will design the main function program module in order to satisfy the main function of the system. The paper has completed the main function design of the express terminal customer service system. Single chip processor and CMOS image sensor are selected as the main components to complete the hardware design of the bar code reading and recognition subsystem. The image processing technology is used to deal with the threshold segmentation, filtering, rotating location, edge image detection and so on. The pixel is statistically analyzed by projection method, and the symbol number information of the bar code is recognized. The electronic control lock is used to control the switch of the express box. The function of short message communication is realized by GSM module. The function can meet the expected requirements of the system.
【学位授予单位】:武汉理工大学
【学位级别】:硕士
【学位授予年份】:2011
【分类号】:TH691

【引证文献】

相关硕士学位论文 前1条

1 沈怡;基于ARM的便携式电表表头信息提取的系统设计[D];南京理工大学;2013年



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