大连KSB公司偏心阀项目沟通管理案例研究

发布时间：2019-01-27 15:16

【摘要】：随着近海石油勘探和开采的兴起,船用阀门的需求呈现正增长趋势。作为船用阀门的代表偏心阀具有独特的设计理念,在船用阀门市场具有很强的竞争力,所以,如果偏心阀项目能够成功地实施,那么,这个项目不仅可以提高公司的项目管理水平和盈利水平,而且还有利于公司未来的可持续发展。任何一个项目的成功实施都要求项目成员及项目利益相关方之间有效沟通与协调配合,偏心阀项目也不例外,但是,在项目管理实施过程中,公司内部各职能部门之间、公司与供应商及政府职能部门之间、公司与法国阀门事业部和设计部门之间出现的沟通管理问题,导致项目开发过程困难重重。本文介绍了大连KSB公司偏心阀项目沟通管理存在的问题以及相关的团队沟通与协调、冲突管理理论依据,从项目团队沟通障碍的影响因素等方面系统地分析了沟通协调问题以及冲突产生的原因,最后,理论联系项目沟通管理实际,分别从组织结构设置、沟通渠道的选择、解决冲突技术和激发冲突技术、个性因素等方面有针对性地提出解决问题的策略与措施,促进项目团队沟通协调与配合,共同实现项目目标。项目沟通以及冲突管理的应用实践表明：项目组织成员之间的协调配合能力明显改善,项目组织绩效明显提高,项目的目标得到实现。
[Abstract]:With the rise of offshore oil exploration and exploitation, the demand for marine valves shows a positive growth trend. As the representative of marine valve eccentricity valve has a unique design concept, in the marine valve market has a strong competitiveness, so, if the eccentric valve project can be successfully implemented, then, This project can not only improve the company's project management level and profit level, but also benefit the company's sustainable development in the future. The successful implementation of any project requires effective communication and coordination between the project members and project stakeholders, and the eccentric valve project is no exception. The problems of communication and management between the company and the suppliers and government departments, between the company and the French valve department and the design department lead to the difficulties in the project development process. This paper introduces the problems existing in the communication management of the eccentric valve project in Dalian KSB Company, as well as the related team communication and coordination, the theoretical basis of conflict management, This paper systematically analyzes the problem of communication coordination and the causes of conflict from the aspects of the influencing factors of project team communication barriers. Finally, it combines the theory with the project communication management practice, respectively from the organizational structure setting, the choice of communication channels. In the aspects of conflict resolution technology, motivating conflict technology, personality factors and so on, the strategies and measures to solve the problem are put forward to promote the communication, coordination and cooperation of the project team, so as to achieve the project goal together. The practice of project communication and conflict management shows that the ability of coordination and coordination among the members of the project organization is obviously improved, the performance of the project organization is obviously improved, and the goal of the project is achieved.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272;F426.4

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