YC汽车试验场质量管理体系研究

发布时间：2018-11-26 13:26

【摘要】：中国汽车连续七年产销量蝉联全球第一,已经成为国民经济重要的支柱产业,汽车产业的快速发展离不开在汽车试验场内进行的试验。在现有的条件下,如何运用现代质量管理知识和理论来规范汽车试验场的管理,提高员工工作质量和提升客户满意度是一项具有现实指导意义的重要课题。本文以YC汽车试验场为研究对象,分析研究了国内外汽车试验场现状和质量体系相关理论,通过对YC汽车试验场质量管理现状进行梳理,对其质量管理现状进行分析,建立相关体系并实施。我国汽车试验场近十年来发展迅速,道路试验能力显著提高,但与发达国家相比还有较大差距。质量、质量管理、质量管理体系及ISO9000质量管理标准等相关理论已经研究较为透彻,可以切实的指导实际工作。对比质量体系相关理论,发现YC汽车试验场在质量方针、质量目标、质量认识、评价体系、日常管理等方面存在诸多问题。体制因素、人员因素、决策和管理水平因素等是造成YC汽车试验场质量管理问题产生的关键因素。以质量体系八大原则为基础,成立质量体系推进小组,对全体员工进行贯标培训,进行质量管理体系的策划和制定,开展质量体系文件的编写工作;编写人员理解比较深刻,完成了质量手册、程序文件以及其他相关文件的编写工作,建立与YC汽车试验场实际情况高度符合的质量体系。为保证YC汽车试验场质量管理体系的顺利实施,加强了员工培训和教育,取得了良好的效果;开展了ISO9001质量管理体系的认证工作,并顺利通过。通过组织内部评审、管理评审、满意度调查等工作来落实质量监督和检查,为质量管理体系有效运行奠定了良好的基础。
[Abstract]:China's automobile production and sales have become the first in the world for seven consecutive years, which has become an important pillar industry of the national economy. The rapid development of the automobile industry can not be separated from the test carried out in the automobile test site. Under the existing conditions, how to use modern quality management knowledge and theory to standardize the management of automobile test ground, improve the quality of employees and enhance customer satisfaction is an important task with practical significance. This paper takes the YC test ground as the research object, analyzes and studies the domestic and foreign automobile test ground present situation and the quality system correlation theory, through carries on the combing to the YC automobile test ground quality management present situation, carries on the analysis to its quality management present situation. Establish relevant system and implement it. In recent ten years, China's automobile test field has developed rapidly and the road test ability has been improved significantly, but there is still a big gap compared with the developed countries. The theory of quality, quality management system and ISO9000 quality management standard has been studied thoroughly and can guide practical work. Comparing with the relevant theory of quality system, it is found that there are many problems in the quality policy, quality goal, quality cognition, evaluation system, daily management and so on. The system factor, personnel factor, decision making and management level factor are the key factors that cause the quality management problem of YC test ground. On the basis of the eight principles of quality system, set up a quality system promotion group, carry out standard training for all staff, plan and formulate quality management system, and compile quality system documents. The writer understood the quality manual, program document and other related documents, and set up the quality system which is highly consistent with the actual situation of YC test ground. In order to ensure the smooth implementation of the quality management system of the YC automobile test ground, the training and education of the staff have been strengthened, and good results have been obtained, and the certification of the ISO9001 quality management system has been carried out and passed smoothly. Through the organization of internal review, management review, satisfaction investigation and other work to implement quality supervision and inspection, for the effective operation of quality management system laid a good foundation.
【学位授予单位】：江苏大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F426.471;F273.2

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