河南交行ITSM管控平台的故障管理子系统设计与实现

发布时间：2018-06-17 15:49

本文选题：银行 + ITSM　；参考：《天津大学》2016年硕士论文

【摘要】：为提高交通银行河南省分行(以下简称“河南交行”)IT系统的运维效率,设计并实现了河南交行ITSM(IT Service Management,IT服务管理)平台故障管理子系统。在概述课题的选题背景、研究意义、国内外研究现状、研究目标与内容、论文组织结构之后,介绍了与河南交行ITSM管控平台开发相关的Spring、Structs、Hibernate开发框架,说明了河南交行ITSM管控平台的JDK、Eclipse、MySql、Tomcat、PowerDesigner等开发工具。之后,在调研河南交行信息管理系统的基础上,分析了河南交行ITSM平台的业务和系统架构,弄清了河南交行ITSM的功能流转关系,为分析河南交行的ITSM管控平台故障管理子系统的需求奠定了基础;通过用例图,分析了河南交行ITSM故障管理子系统的功能需求和非功能性需求;阐述了河南交行ITSM管控平台故障管理子系统的设计思想,论述了河南交行ITSM管控平台故障管理子系统的角色设计、技术架构设计、系统拓扑设计方法,详细论述了系统中的问题管理子模块、变更管理子模块、发布管理子模块、知识库管理子模块、其它相关子模块的详细设计方法;最后,基于Tomcat应用服务器、Java SDK运行环境、MySql数据库、Eclipse系统开发环境,实现了河南交行ITSM管控平台故障管理子系统,并进行了测试。结果表明,系统能够正常工作,达到了预期目的,为银行业的IT运维提供了借鉴。
[Abstract]:In order to improve the operation and maintenance efficiency of IT system in Henan Branch of Bank of Communications (hereinafter referred to as "Henan Jiaotong Bank"), the fault management subsystem of ITSMN IT Service Management system is designed and implemented. After summarizing the topic background, research significance, domestic and international research status, research objectives and contents, and the organization structure of the paper, the paper introduces the Spring StructsHibernate development framework related to the development of ITSM platform of Henan Jiaotong Bank. This paper explains the development tools such as JDKG Eclipse MySqlPU Tomcat PowerDesigner and so on the ITSM management platform of Henan Jiaotong Bank. Then, on the basis of investigating the information management system of Henan Jiaotong Bank, this paper analyzes the business and system architecture of the ITSM platform of Henan Jiaotong Bank, and clarifies the function transfer relationship of ITSM. It lays a foundation for analyzing the fault management subsystem of ITSM platform of Henan Jiaotong Bank, analyzes the functional requirements and non-functional requirements of ITSM fault management subsystem of Henan Jiaotong Bank by use case diagram. This paper expounds the design idea of the fault management subsystem of the ITSM platform of Henan Jiaotong Bank, and discusses the role design, technical architecture design and system topology design method of the fault management subsystem of the ITSM platform of Henan Jiaotong Bank. The detailed design methods of the problem management sub-module, the change management sub-module, the release management sub-module, the knowledge base management sub-module and other related sub-modules in the system are discussed in detail. Based on Tomcat application server Java SDK running environment, MySQL database and Eclipse system development environment, the fault management subsystem of Henan Jiaotong Bank ITSM management platform is implemented and tested. The results show that the system can work normally, achieve the expected purpose, and provide a reference for the IT operation and maintenance of the banking industry.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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