IT全方位综合管理BSM系统设计和实现

发布时间：2018-06-18 19:43

本文选题：IT服务管理 + 业务服务监控　；参考：《天津大学》2016年硕士论文

【摘要】：近几年来,IT服务管理得到了越来越多企业的广泛认同和大力支持,如何通过IT与业务的关联,分析IT服务管理对业务带来的影响,以便能够快捷迅速的将过程中产生的疑问找出来并解决掉;怎样才能将IT服务管理体系完善,如何对IT做到全面的管制和约束,怎样能够更好的从IT服务与业务服务两个方面来约束执掌IT资源是当今IT行业面对的共同难题。论文所论述的重点为业务服务管理(BSM)系统的设计和实现,该项目为一个全国推广型的项目,项目建设包括需求分析、系统设计和实现等过程。在需求分析阶段,进行了业务应用监控和业务应用分析两大核心子系统的重点功能性需求和非功能性需求的分析,同时,对两大系统与其他子系统的关系进行研究;在系统设计阶段,针对两个核心子系统以及在整体BSM管理系统中的地位进行了阐述,包括部署架构设计,功能模块设计,子系统集成设计等内容;在系统实现阶段,根据设计进行应用程序的编制和调试,详细阐述了相应的功能的实现技术和手段,对系统功能、界面、关键类以及接口进行了详细阐述。该系统是基于Java EE平台的B/S模式,将企业的业务流程与业务服务监控技术相结合,基于ITIL理念,对业务服务进行全面实时监控和管理,获取业务状态信息,再进行业务应用的关联、监控数据的整合展示、风险及故障预警等方面分析。根据服务协议的规定提供相对应的运维服务。通过BSM管理系统,将运维服务系统、运维人员、用户等角色有机结合在一起,保证整个运维活动规范、有序的执行。
[Abstract]:In recent years, IT service management has been widely recognized and strongly supported by more and more enterprises. How to analyze the impact of IT service management on business through the connection between IT and business, In order to quickly and quickly find out and solve the problems arising in the process; how to improve the IT services management system, how to achieve comprehensive control and constraints on IT, How to better control IT resources from two aspects of IT services and business services is a common problem faced by IT industry today. This paper focuses on the design and implementation of BSM (Business Service Management) system, which is a national extension project. The project construction includes the process of requirement analysis, system design and implementation. In the phase of requirement analysis, the two core subsystems of business application monitoring and business application analysis are analyzed, and the relationship between the two systems and other subsystems is studied. In the phase of system design, the status of two core subsystems and the whole BSM management system is expounded, including deployment architecture design, function module design, subsystem integration design and so on. According to the design, the application program is compiled and debugged, and the realization technology and means of corresponding functions are described in detail. The system functions, interfaces, key classes and interfaces are described in detail. The system is based on the B / S model of Java EE platform, which combines the business process of the enterprise with the monitoring technology of business service. Based on the concept of ITIL, the system monitors and manages the business service in real time and obtains the business status information. Then the business application of the association, monitoring data integration display, risk and fault warning and other aspects of analysis. Provide corresponding operation and maintenance services according to the terms of the service agreement. Through the BSM management system, the operation and maintenance service system, operation and maintenance personnel, users and other roles are organically combined to ensure that the whole operation and maintenance activities are standardized and carried out in an orderly manner.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

【参考文献】