商业银行区域客户信息管理系统的设计与实现

发布时间：2018-06-25 21:37

本文选题：区域客户信息管理系统 + 客户管理　；参考：《天津大学》2016年硕士论文

【摘要】：在银行的运营中,对客户信息资料的掌控至关重要。为了更好的管理各分行的客户信息,避免之前客户信息错误率高,客户资源利用率低、共享性差的状况,为总行和区域分、支行提供统一实时的客户资料访问服务,设计和实现了本套商业银行区域客户信息管理系统。本系统的开发运用Java Web,基于浏览器/服务器模式,实现客户端的零部署和零维护。系统采用目前流行的Spring、Struts和Hibernate的技术进行开发,同时为实现数据处理和业务逻辑的分离,采用MVC的设计模式进行设计。系统前台的布局采用DIV+CSS,在美观流畅的同时,也提高了页面载入速度。通过运用SQL SERVER 2014数据库,来确保数据的安全。本系统根据某大型股份制商业银行分行的客户信息管理的具体业务,将系统分为四个模块,分别是工作平台管理、客户管理、项目管理和系统管理。工作平台管理旨在对当前用户的具体工作进行指导和管理,包括公告管理、消息中心管理、个人信息管理、立项申请管理、任务管理和我的工作平台管理;客户管理旨在对客户信息进行维护和管理,包括客户查询管理、集团客户管理、目标客户管理和立项申请审批管理;项目管理模块旨在对分行所在区域的建设项目进行管理,包括项目查询和项目维护;系统管理模块旨在对分行所在区域客户信息管理系统的用户、角色、组织结构、工作流程等进行管理,包括工作流监控管理、角色管理、用户管理、报表管理、组织机构管理和流程定义管理。本系统目前已试运行,很好地实现了银行客户信息的科学管理,有效地提高了客户资料利用率,有助于推进了银行金融业务的迅速发展。
[Abstract]:In the operation of banks, the control of customer information is very important. In order to better manage the customer information of each branch, to avoid the situation of high error rate of customer information, low utilization rate of customer resources and poor sharing, and to provide unified real-time customer data access service for head office and regional branch, Design and implementation of this set of commercial bank regional customer information management system. The development of the system uses Java Web, based on browser / server mode, to achieve zero deployment and zero maintenance of the client. The system adopts the popular Spring Struts and hibernate technology to develop. In order to realize the separation of data processing and business logic, MVC design pattern is used to design the system. DIV CSSs are used in the layout of the front desk of the system, which improves the loading speed of the page at the same time. Through the use of SQL server 2014 database, to ensure the security of data. According to the specific business of customer information management of a large joint-stock commercial bank branch, the system is divided into four modules: work platform management, customer management, project management and system management. Work platform management aims to guide and manage the specific work of current users, including announcement management, message center management, personal information management, project application management, task management and my work platform management; Customer management aims to maintain and manage customer information, including customer inquiry management, group customer management, target customer management and project approval management. The system management module aims to manage the users, roles, organization structure and workflow of the customer information management system in the area where the branch is located, including workflow monitoring management, role management, user management, etc. Report management, organizational management and process definition management. At present, the system has been put into trial operation, which realizes the scientific management of bank customer information, effectively improves the utilization rate of customer information, and contributes to the rapid development of bank financial business.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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