联通自助服务系统的设计与实现
发布时间：2018-09-10 20:55
【摘要】：2013年12月26日中国的工业和信息化部发放了首批虚拟运营商的牌照,这意味着很多的带头民营企业将会第一次进入到移动的通信领域。对于传统的移动通信产业来说随之而来的问题是如何巩固原有的传统产业服务以及如何提高传统移动通信运营商的先天的优势,在这个基础之上提高传统通信运营商的竞争力和战斗力,由此开辟创新出一条新的道路,在技术上要争取做到高于新兴运营商的,在利润上发掘新的增长点,而在众多的通信运营服务中,自助服务这块一直就是重中之重,它是运营商直接和客户沟通的桥梁,用户可以通过自助服务完成所选择的业务,实现移动通信业务的办理,巨大的提高了移动通信行业的服务外在形象,对前台的压力也起到了降低的作用,可以说是一举两得的业务,为了给用户提供更好的服务,同时也可以及时收集到有效的用户反馈,提高传统通信行业的竞争力,设计和开发一套联通自主服务系统是公司的重要选择。很多行业都有自助服务系统,主要是解决各个行业的自助服务的问题,解放了部分营业人员的劳动,可以让这部分做更高效智能的工作。中国联通公司的自助服务系统采用了全新的服务流程、便捷便宜的资源以及足够大的用户群体,使其成为联通服务中主要服务的模式。IT技术对很多传统行业的影响非常之大,出现了很多用创新技术手段作为载体的创新型的服务和业务,本文开始先介绍和分析了联通自助服务系统的国内外现状和发展趋势,从自助服务系统的需求和实践的环境之上策划了联通公司的自助服务系统的设计需求以及目的,并且对联通自助服务系统的系统结构和应用范围以及各个功能模块的组成进行了设计和建设,最后,在对联通自助服务系统的进行了实践的测试并作了,预测和分析了自助服务系统市场的前景,通过对联通公司自助服务系统市场现状的分析提供了开拓市场的新思路。在整个技术设计和实现的环节中采用了多种技术,比如说Java,Ajax,XML等,由于本自助服务系统是整个BOSS系统的前端系统,所以又详细介绍了业务运营支撑系统的组成。
[Abstract]:On December 26, 2013, China's Ministry of Industry and Information Technology issued the first virtual operator licences, which means that many leading private enterprises will enter mobile communications for the first time. For the traditional mobile communication industry, the following problems are how to consolidate the original traditional industry services and how to improve the inherent advantages of the traditional mobile communication operators. On this basis, we can improve the competitiveness and combat effectiveness of traditional telecommunications operators, thereby opening up a new road for innovation. We should strive to achieve a higher level of technological growth than the emerging operators, and explore new growth points in terms of profits. Among the many communication operation services, self-service is always the most important, it is the bridge between the operator and the customer directly, the user can complete the selected business through self-service, and realize the mobile communication service processing. It has greatly improved the external image of the mobile communication industry and reduced the pressure on the front desk. It can be said that it is a business that can kill two birds with one stone. In order to provide better services to users, At the same time, it can collect effective user feedback in time, improve the competitiveness of traditional communication industry, design and develop a set of independent service system of Unicom is an important choice of the company. Many industries have self-service systems, mainly to solve the problem of self-service in various industries, liberating some of the staff's labor, so that this part can do more efficient and intelligent work. China Unicom's self-service system uses a completely new service process, convenient and inexpensive resources and a large enough user group, making it the main service mode in Unicom's services. The impact of IT technology on many traditional industries is very great. There are many innovative services and services with innovative technology as the carrier. This paper begins with the introduction and analysis of the current situation and development trend of Unicom self-service system at home and abroad. From the requirements and practical environment of the self-service system, the design requirements and purpose of the self-service system of Unicom are planned. And the system structure and application scope of Unicom self-service system as well as the composition of each functional module are designed and constructed. Finally, the test of Unicom self-service system is carried out in practice. The prospect of self-service system market is predicted and analyzed, and a new way of developing market is provided by analyzing the present situation of China Unicom self-service system market. A variety of technologies are used in the design and implementation of the whole technology, such as Java,Ajax,XML. Because the self-service system is the front-end system of the whole BOSS system, the composition of the business operation support system is introduced in detail.
【学位授予单位】：东北大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52
本文编号：2235589
[Abstract]:On December 26, 2013, China's Ministry of Industry and Information Technology issued the first virtual operator licences, which means that many leading private enterprises will enter mobile communications for the first time. For the traditional mobile communication industry, the following problems are how to consolidate the original traditional industry services and how to improve the inherent advantages of the traditional mobile communication operators. On this basis, we can improve the competitiveness and combat effectiveness of traditional telecommunications operators, thereby opening up a new road for innovation. We should strive to achieve a higher level of technological growth than the emerging operators, and explore new growth points in terms of profits. Among the many communication operation services, self-service is always the most important, it is the bridge between the operator and the customer directly, the user can complete the selected business through self-service, and realize the mobile communication service processing. It has greatly improved the external image of the mobile communication industry and reduced the pressure on the front desk. It can be said that it is a business that can kill two birds with one stone. In order to provide better services to users, At the same time, it can collect effective user feedback in time, improve the competitiveness of traditional communication industry, design and develop a set of independent service system of Unicom is an important choice of the company. Many industries have self-service systems, mainly to solve the problem of self-service in various industries, liberating some of the staff's labor, so that this part can do more efficient and intelligent work. China Unicom's self-service system uses a completely new service process, convenient and inexpensive resources and a large enough user group, making it the main service mode in Unicom's services. The impact of IT technology on many traditional industries is very great. There are many innovative services and services with innovative technology as the carrier. This paper begins with the introduction and analysis of the current situation and development trend of Unicom self-service system at home and abroad. From the requirements and practical environment of the self-service system, the design requirements and purpose of the self-service system of Unicom are planned. And the system structure and application scope of Unicom self-service system as well as the composition of each functional module are designed and constructed. Finally, the test of Unicom self-service system is carried out in practice. The prospect of self-service system market is predicted and analyzed, and a new way of developing market is provided by analyzing the present situation of China Unicom self-service system market. A variety of technologies are used in the design and implementation of the whole technology, such as Java,Ajax,XML. Because the self-service system is the front-end system of the whole BOSS system, the composition of the business operation support system is introduced in detail.
【学位授予单位】：东北大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52
【参考文献】
相关期刊论文 前8条
1 郑瑛;Web与数据库接口技术探析[J];内蒙古民族大学学报(自然科学版);2005年02期
2 张卫川;ATM建设及管理策略分析[J];中国金融电脑;2004年01期
3 周巍,姜志明;金融多媒体自助服务系统[J];河南科学;2003年03期
4 王钊;银行自助设备综合前置系统[J];中国金融电脑;2002年11期
5 王新峰;如何搞好自助银行的网络建设[J];中国信用卡;2000年10期
6 王少锋,王克宏;电子商务技术的发展与研究[J];计算机工程与应用;2000年04期
7 汤九斌,张慧明;因特网上的电子商务[J];电信科学;1999年03期
8 管国,曹凯;基于面向对象的MIS开发的研究——一个实用的管理信息系统的开发[J];天津纺织工学院学报;1998年03期
，本文编号：2235589
本文链接：https://www.wllwen.com/kejilunwen/ruanjiangongchenglunwen/2235589.html
