基于ASP的电力客户服务系统的设计与实现

发布时间：2018-12-14 11:35

【摘要】：论文首先对本课题研究背景、研究意义及国内外的相关研究动态进行了简单介绍,然后梳理了业务的流程,对系统的需求进行了分析,确定了系统所需功能;接着进行系统的总体设计,总体设计主要有:系统网络、系统数据库、系统架构等设计;根据需求分析,对功能模块进行了划分,主要分为7大部分:举报功能、故障报修、业务咨询功能、客户回访、投诉功能、信息发布管理;然后利用AJAX开发语言和SQL SERVER 2008数据库对各个模块进行实现,最后对系统的性能及功能进行了测试。本文详细地对该系统体系中各个工作流进行了分析,在分析的基础上总结了切合实际需要的系统;设计出适合电力公司客户服务,达到硬件要求的系统总体结构,对电力客户服务系统网络构架、功能结构、数据库等进行功能结构设计,系统功能结构核心有举报功能、故障报修、业务咨询功能、客户回访、投诉功能、信息发布管理。目前,已完成了系统需求分析、网络构架、功能结构、数据库等设计,实现了系统功能,且对其进行了测试。本课题所研究与开发的电力客户服务系统的应用让电力系统的资源得到了充分的利用,基本满足了电力公司客户服务管理的需要,提高了供电公司的整体信息化技术水平。
[Abstract]:Firstly, this paper introduces the research background, research significance and related research trends at home and abroad, then combs the business process, analyzes the requirements of the system, and determines the required functions of the system. Then the overall design of the system, the overall design mainly includes: system network, system database, system architecture, and so on; According to the requirement analysis, the function module is divided into seven parts: report function, fault repair, business consultation function, customer return visit, complaint function, information release management; Then each module is implemented by using AJAX development language and SQL SERVER 2008 database. Finally, the performance and function of the system are tested. In this paper, the workflow of the system is analyzed in detail, and the practical system is summarized on the basis of the analysis. The overall structure of the system, which is suitable for the customer service of electric power company and meets the hardware requirements, is designed. The network structure, function structure and database of the power customer service system are designed. The core of the system functional structure is the reporting function. Trouble reporting, business consultation, customer return visit, complaint function, information release management. At present, the system requirement analysis, network architecture, function structure, database and so on have been completed, the system function has been realized, and it has been tested. The application of the electric power customer service system studied and developed in this paper makes the resources of the power system fully utilized, basically meets the needs of the customer service management of the power company, and improves the overall information technology level of the power supply company.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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