信任、知识转移与软件外包绩效关系研究
发布时间：2018-12-26 17:39
【摘要】：随着经济全球化和信息技术的迅猛发展,越来越多的企业选择将软件开发与服务相关的业务部分或全部外包,软件外包已成为我国软件产业的一种发展趋势。近年来,随着知识型服务的兴起,软件外包过程中涉及到的知识以及知识转移问题备受企业和学术界关注。软件外包作为一项知识密集型的外包活动,接包方与发包方之间能否进行成功的知识转移,对于双方能否取得更高的外包绩效至关重要。在现有学者们的相关研究中已经认识到信任对知识转移和外包绩效具有重要的影响,但是大多数研究人员将信任作为一个单一维度的变量进行调查研究,忽略了它的多维度属性。信任的多维度属性对知识转移和外包绩效的影响程度如何,尚未得到清晰的解释,并且未得到实证研究的检验。基于此,本文将信任视为多维变量,采用问卷调查的实证研究方法探讨软件外包中信任、知识转移与外包绩效的关系,丰富和拓展现有相关理论研究体系,并为我国软件外包服务产业的发展以及促进双方的合作提供一定的理论指导。具体研究内容如下:首先,通过查阅大量有关软件外包、信任、知识转移等相关期刊、书籍、外文文献,对本文研究软件外包的范围进行界定,明确前人对信任不同维度的划分,系统梳理了与知识转移相关的概念,并加以区分,最后对各种已有研究成果进行总结和述评,指出当今理论界的研究不足之处,提出未来研究的发展方向。其次,在总结前人研究的基础上,对信任、知识转移与软件外包绩效的关系进行分析,提出本文的理论模型以及相应的研究假设。通过发放调查问卷收集数据,并利用SPSS 19.0软件对收集的数据进行探索性因子分析和验证性因子分析,从而对问卷的信效度加以验证;利用Smart PLS 3软件建立结构方程模型,分析多维度信任、不同类型知识转移与软件外包绩效的关系。最后,得出本研究的结论:不同维度的信任对不同类型知识转移的影响程度不同;不同维度的信任对软件外包绩效的影响程度不同,其中计算信任对软件外包绩效的影响最大;知识转移在不同维度的信任与软件外包绩效之间起到不同程度的中介作用,其中知识转移在能力信任与软件外包绩效之间起到完全中介作用,在计算信任与软件外包绩效、善意信任与软件外包绩效之间均起到部分中介作用。
[Abstract]:With the rapid development of economic globalization and information technology, more and more enterprises choose to outsource some or all of the services related to software development. Software outsourcing has become a development trend of software industry in China. In recent years, with the rise of knowledge-based services, the knowledge involved in the process of software outsourcing and knowledge transfer has attracted the attention of enterprises and academia. Software outsourcing is a knowledge-intensive outsourcing activity. It is very important for both parties to obtain higher outsourcing performance if successful knowledge transfer can be made between the contractor and the supplier. It has been recognized that trust plays an important role in knowledge transfer and outsourcing performance, but most researchers have investigated trust as a single dimension variable. Its multi-dimensional properties are ignored. The impact of multi-dimensional attributes of trust on knowledge transfer and outsourcing performance has not been clearly explained and has not been tested by empirical research. Based on this, this paper regards trust as a multidimensional variable, and discusses the relationship between trust, knowledge transfer and outsourcing performance in software outsourcing by using the empirical research method of questionnaire, which enriches and expands the existing relevant theoretical research system. It also provides some theoretical guidance for the development of software outsourcing service industry and the promotion of bilateral cooperation. The specific contents of the research are as follows: first, by consulting a large number of related journals, books, foreign literature, and so on, this paper defines the scope of software outsourcing in this paper. This paper clarifies the division of different dimensions of trust by predecessors, systematically combs the concepts related to knowledge transfer, and distinguishes them. Finally, it summarizes and comments on various existing research results, and points out the deficiencies of current theoretical research. The development direction of future research is put forward. Secondly, on the basis of summarizing the previous studies, the relationship between trust, knowledge transfer and software outsourcing performance is analyzed, and the theoretical model and corresponding research assumptions are put forward. The reliability and validity of the questionnaire were verified by the exploratory factor analysis and confirmatory factor analysis using SPSS 19.0 software. A structural equation model is established by using Smart PLS 3 software to analyze the relationship between multi-dimensional trust, different types of knowledge transfer and software outsourcing performance. Finally, the conclusions of this study are as follows: different dimensions of trust have different influence on different types of knowledge transfer, different dimensions of trust have different influence on software outsourcing performance, and computational trust has the greatest impact on software outsourcing performance. Knowledge transfer plays an intermediary role between different dimensions of trust and software outsourcing performance, in which knowledge transfer plays a complete intermediary role between ability trust and software outsourcing performance, and calculates trust and software outsourcing performance. Good faith and software outsourcing performance play a part of the intermediary role.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F49
本文编号：2392458
[Abstract]:With the rapid development of economic globalization and information technology, more and more enterprises choose to outsource some or all of the services related to software development. Software outsourcing has become a development trend of software industry in China. In recent years, with the rise of knowledge-based services, the knowledge involved in the process of software outsourcing and knowledge transfer has attracted the attention of enterprises and academia. Software outsourcing is a knowledge-intensive outsourcing activity. It is very important for both parties to obtain higher outsourcing performance if successful knowledge transfer can be made between the contractor and the supplier. It has been recognized that trust plays an important role in knowledge transfer and outsourcing performance, but most researchers have investigated trust as a single dimension variable. Its multi-dimensional properties are ignored. The impact of multi-dimensional attributes of trust on knowledge transfer and outsourcing performance has not been clearly explained and has not been tested by empirical research. Based on this, this paper regards trust as a multidimensional variable, and discusses the relationship between trust, knowledge transfer and outsourcing performance in software outsourcing by using the empirical research method of questionnaire, which enriches and expands the existing relevant theoretical research system. It also provides some theoretical guidance for the development of software outsourcing service industry and the promotion of bilateral cooperation. The specific contents of the research are as follows: first, by consulting a large number of related journals, books, foreign literature, and so on, this paper defines the scope of software outsourcing in this paper. This paper clarifies the division of different dimensions of trust by predecessors, systematically combs the concepts related to knowledge transfer, and distinguishes them. Finally, it summarizes and comments on various existing research results, and points out the deficiencies of current theoretical research. The development direction of future research is put forward. Secondly, on the basis of summarizing the previous studies, the relationship between trust, knowledge transfer and software outsourcing performance is analyzed, and the theoretical model and corresponding research assumptions are put forward. The reliability and validity of the questionnaire were verified by the exploratory factor analysis and confirmatory factor analysis using SPSS 19.0 software. A structural equation model is established by using Smart PLS 3 software to analyze the relationship between multi-dimensional trust, different types of knowledge transfer and software outsourcing performance. Finally, the conclusions of this study are as follows: different dimensions of trust have different influence on different types of knowledge transfer, different dimensions of trust have different influence on software outsourcing performance, and computational trust has the greatest impact on software outsourcing performance. Knowledge transfer plays an intermediary role between different dimensions of trust and software outsourcing performance, in which knowledge transfer plays a complete intermediary role between ability trust and software outsourcing performance, and calculates trust and software outsourcing performance. Good faith and software outsourcing performance play a part of the intermediary role.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F49
【参考文献】
相关期刊论文 前10条
1 张红兵;;知识转移对联盟企业创新绩效的作用机理——以战略柔性为中介[J];科研管理;2015年07期
2 刁丽琳;朱桂龙;;产学研合作中的契约维度、信任与知识转移——基于多案例的研究[J];科学学研究;2014年06期
3 叶舒航;郭东强;葛虹;;转型企业外部知识转移影响因素研究——基于元分析方法[J];科学学研究;2014年06期
4 李靖华;常晓然;;基于元分析的知识转移影响因素研究[J];科学学研究;2013年03期
5 李靖华;李宗乘;阮绍平;;软件外包信任关系研究综述[J];科技管理研究;2013年04期
6 宋喜凤;杜荣;艾时钟;;IT外包中关系质量、知识共享与外包绩效关系研究[J];管理评论;2013年01期
7 狄为;胡迎丰;;供应商特征、多维度信任与绩效之间关系的研究[J];财会月刊;2012年21期
8 黄烨菁;;跨国服务外包中的知识转移——以软件外包为对象[J];科研管理;2012年06期
9 马华维;姚琦;;企业中的上级信任:作为一种行动意愿[J];心理学报;2012年06期
10 赵大丽;周军杰;左美云;;IT服务企业跨项目知识转移的影响因素研究[J];管理案例研究与评论;2011年06期
相关博士学位论文 前1条
1 吴志新;服务外包模式下组织知识共享的关键影响因素及其与外包绩效的关系研究[D];浙江大学;2011年
，本文编号：2392458
本文链接：https://www.wllwen.com/kejilunwen/ruanjiangongchenglunwen/2392458.html
