IT综合运维系统的设计与实现

发布时间：2019-03-28 07:24

【摘要】：原有IT综合运维系统的主要不足,在于流程过于复杂、日常操作不便利,流程固化不可变,执行效率很低,导致客户和项目人员不想用、不愿用、推广应用的难度大,同时缺少相配套的考核机制。因此,搭建一个基于工作流的、流程可定制的、简化操作的IT综合运维系统运维管理平台非常必要。IT综合运维系统基于B/S架构的应用体系,使用MVC思想,采用J2EE平台内的SSH框架进行开发。在IT综合运维系统内,应用软件在业务架构中通过应用服务组件,利用业务服务平台、业务流程管理、应用集成、WEB服务引擎提供技术支撑,在技术框架中主要使用MVC思想、服务框架、WEB组件、报表打印、消息平台技术辅助进行开发。IT综合运维系统采用SQL Server2014进行数据存储,设计的核心表为问题单表、变更单表、项目表、供应商表及解决方案表。IT综合运维系统实现了五个模块,即问题管理、变更管理、供应商管理和项目管理、事件管理、统计查询。问题管理实现了提交问题、关闭问题、识别问题、问题调查和诊断、制定解决方案、实施解决方案、实施后回顾。变更管理实现了请求变更、变更记录和分类、关联配置项、初步风险评估、实施解决方案、执行变更、是否需要发布、变更可行性与风险分析、变更是否完成、是否允许变更、制定变更计划及回退计划、安排变更任务、变更实施后评审、关闭变更。供应商管理和项目管理实现了供应商管理、项目管理。事件管理实现了事件记录识别和归类、处理事件、解决事件、事件关闭、确定重大事件、实施解决方案/临时措施、上报高层、执行决策。统计查询实现了统计、智能简报。IT综合运维系统应用后,可提高后续事件、问题处理的准确性及时效性,提高了运维服务和管理水平,使企业和项目的运维工作进入一个不断自我完善和持续优化的良性循环之中。
[Abstract]:The main deficiency of the original IT integrated operation and maintenance system is that the process is too complex, the daily operation is not convenient, the process solidification is immutable, the execution efficiency is very low, resulting in the customers and project personnel do not want to use, the difficulty of popularizing and applying, At the same time, there is a lack of matching assessment mechanism. Therefore, it is necessary to build an operation and maintenance management platform of IT integrated operation and maintenance system based on workflow, customizable process and simplified operation. It integrated operation and maintenance system based on B / S architecture application system, using the idea of MVC, The SSH framework in J2EE platform is used for development. In the IT integrated operation and maintenance system, the application software provides technical support through the application service component, business process management, application integration, WEB service engine in the business architecture, and mainly uses the MVC idea in the technical framework, and makes use of the business service platform, the business process management, the application integration, and the WEB service engine to provide the technical support. Service framework, WEB components, report printing, message platform technology to assist in the development. It integrated operation and maintenance system uses SQL Server2014 for data storage, designed core tables for problem list table, change order table, item table. It integrated operation and maintenance system implemented five modules, namely, problem management, change management, supplier management and project management, event management, statistical query. Problem management enables problem submission, closing, problem identification, problem investigation and diagnosis, development of solutions, and post-implementation review. Change management implements requests for changes, change records and classifications, association of configuration items, initial risk assessment, implementation of solutions, execution of changes, need to be published, feasibility and risk analysis of changes, completion of changes, and whether changes are allowed. Make change plan and return plan, arrange change task, change post-implementation review, close change. Supplier management and project management realize supplier management and project management. Event management realizes the identification and classification of event records, the handling of events, the resolution of events, the closure of events, the identification of major events, the implementation of solutions / interim measures, the reporting of high-level decisions, and the execution of decisions. After the application of IT integrated operation and maintenance system, it can improve the follow-up events, the accuracy and efficiency of problem handling, and improve the service and management level of operation and maintenance. Make the operation and maintenance of enterprises and projects into a virtuous circle of continuous self-improvement and continuous optimization.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP311.52

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