智能搜索助力服务型政府门户网站建设

发布时间：2018-09-14 08:54

【摘要】："以用户为中心"是当前及今后一段时期政府网站建设理念演变和服务模式创新的首要原则,即站在社会公众的角度去思考他们的行为模式,为公众提供多样化的便捷服务。当前阶段,每个政府门户网站都积累了丰富的便民信息和服务资源,但这种"信息过载"却给网站用户查找信息带来了很大困扰。通过分析中国政府门户网站搜索引擎的现状和趋势,以北京市农业局为例,描述了智能搜索引擎在政府门户网站的实现路径,并详述了其整体框架、工作机制和功能特色。智能搜索引擎系统在搜索体验的各环节均充分体现出人性化和智能的特点,最大化消除了社会公众对政府业务的认知障碍,是构建服务型政府网站的最佳切入点,值得推广借鉴。
[Abstract]:"taking the user as the center" is the primary principle of the evolution of the government website construction concept and the innovation of the service mode, that is, to think about their behavior mode from the public's point of view, and to provide the public with diversified and convenient services. At present, every government portal has accumulated abundant convenience information and service resources, but this kind of "information overload" has brought a lot of trouble to website users to find information. By analyzing the current situation and trend of Chinese government portal search engine, taking Beijing Bureau of Agriculture as an example, this paper describes the implementation path of intelligent search engine in government portal website, and details its overall framework, working mechanism and functional features. The intelligent search engine system fully embodies the characteristics of humanization and intelligence in all aspects of the search experience, maximizes the public's cognitive barriers to government business, and is the best entry point for the construction of service-oriented government websites. It is worth popularizing and learning.
【作者单位】：北京市农业局信息中心;
【分类号】：D630

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