杭州市交通协管员的工作满意度与离职倾向的关系研究
发布时间：2018-10-26 16:29
【摘要】： 交通协管员作为公安机关协助参与公安交通安全管理的辅助力量，在公安交巡警部门的直接带领、指挥下，通过交通执勤、治安巡逻，积极参与各项公安交通基础性工作，极大地缓解了警力不足的矛盾，为维护交通、治安秩序，预防和减少交通事故做出了重要贡献。交通协管员作为一个新生群体，其工作具有很强的特殊性。面对社会服务、工作环境、职业前景、福利待遇等因素，工作满意与否对其工作的影响更为直接。 本文以杭州市交通协管员为研究对象，对交通协管员自身的工作满意及离职倾向情况进行评价。在文献研究和对杭州市交通协管员进行访谈研究的基础上，通过问卷调查，探求杭州市交通协管员的工作满意度影响因素、不同的交通协管员对其自身工作的满意情况和离职倾向情况、以及杭州市交通协管员工作满意度与离职倾向之间的关系。在获得问卷数据后，，利用SPSS12.0对数据进行统计分析，最终得到如下结论： (1)杭州市交通协管员的工作满意度影响因素包括人际关系和社会支持、工作单位本身、工作本身、工作环境和条件以及工作回报等五个方面。根据统计结果分析，我们发现这五个方面可以很好地应有于交通协管员工作满意度的评价。 (2)杭州市交通协管员总体工作满意度一般。具体来说，交通协管员在其工作稳定性、收入稳定性、同事关系、家人支持及单位本身建设等方面感到比较满意。但是在晋升机会、报酬合理性、社会尊重与认同以及工作环境等方面则相对不满意。 (3)不同人口统计变量对杭州市交通协管员的工作满意度与离职倾向的影响都有显著差异。 (4)杭州市交通协管员的工作满意度与离职倾向之间存在显著负相关关系。其中，工作本身以及人际关系和社会支持因素对离职倾向的影响更为显著。 本研究的最终目的在于为提高杭州市交通协管员的工作满意度、降低离职率提供一些有价值的对策和建议。针对访谈和数据分析过程中所获取的数据与信息，本为提出如下措施，包括：适当提升薪酬水平，完善绩效考核机制和激励机制；改善交通协管员的工作环境，确保其工作安全；重视对交通协管员的培训，方便其学习新的知识、技能；适当增加晋升机会；考虑赋予其一定执法权利等。
[Abstract]:As an auxiliary force for public security organs to assist in the management of public security traffic safety, traffic wardens, under the direct leadership and command of the public security traffic patrol police, take an active part in the basic work of public security traffic through traffic operations and public security patrols. It has greatly alleviated the contradiction of police shortage and made important contribution to maintaining traffic and public order and preventing and reducing traffic accidents. Traffic warden as a new group, its work has strong particularity. In the face of social service, work environment, career prospects, welfare and other factors, job satisfaction has a more direct impact on their work. In this paper, Hangzhou traffic warden is taken as the research object to evaluate their own job satisfaction and turnover intention. On the basis of literature study and interview with Hangzhou traffic warden, this paper explores the influencing factors of Hangzhou traffic warden's job satisfaction through questionnaire investigation. The relationship between job satisfaction and turnover intention of traffic wardens in Hangzhou. After obtaining the questionnaire data, the statistical analysis of the data is carried out by using SPSS12.0, and the conclusions are as follows: (1) the influencing factors of Hangzhou traffic coordinator's job satisfaction include interpersonal relationship and social support. Work unit itself, working environment and conditions, and five aspects of work return. According to the statistical analysis, we find that these five aspects should be well evaluated on the job satisfaction of traffic wardens. (2) the general job satisfaction of Hangzhou traffic warden is general. Specifically, the traffic coordinator is satisfied in terms of job stability, income stability, co-worker relationship, family support and the unit itself. However, the promotion opportunities, pay rationality, social respect and recognition, and work environment are relatively unsatisfactory. (3) there are significant differences between different demographic variables on job satisfaction and turnover intention of Hangzhou traffic warden. (4) there was a significant negative correlation between job satisfaction and turnover intention. Among them, the influence of job itself, interpersonal relationship and social support factors on turnover intention is more significant. The ultimate purpose of this study is to provide some valuable countermeasures and suggestions for improving the job satisfaction of Hangzhou traffic wardens and reducing the turnover rate. According to the data and information obtained in the process of interview and data analysis, this paper puts forward the following measures, including: improving the salary level properly, perfecting the performance appraisal mechanism and incentive mechanism; Improve the working environment of traffic wardens to ensure their work safety; attach importance to the training of traffic wardens to facilitate their learning of new knowledge and skills; appropriately increase opportunities for promotion; consider giving them certain rights to enforce the law.
【学位授予单位】：浙江大学
【学位级别】：硕士
【学位授予年份】：2007
【分类号】：D631.5
本文编号：2296317
[Abstract]:As an auxiliary force for public security organs to assist in the management of public security traffic safety, traffic wardens, under the direct leadership and command of the public security traffic patrol police, take an active part in the basic work of public security traffic through traffic operations and public security patrols. It has greatly alleviated the contradiction of police shortage and made important contribution to maintaining traffic and public order and preventing and reducing traffic accidents. Traffic warden as a new group, its work has strong particularity. In the face of social service, work environment, career prospects, welfare and other factors, job satisfaction has a more direct impact on their work. In this paper, Hangzhou traffic warden is taken as the research object to evaluate their own job satisfaction and turnover intention. On the basis of literature study and interview with Hangzhou traffic warden, this paper explores the influencing factors of Hangzhou traffic warden's job satisfaction through questionnaire investigation. The relationship between job satisfaction and turnover intention of traffic wardens in Hangzhou. After obtaining the questionnaire data, the statistical analysis of the data is carried out by using SPSS12.0, and the conclusions are as follows: (1) the influencing factors of Hangzhou traffic coordinator's job satisfaction include interpersonal relationship and social support. Work unit itself, working environment and conditions, and five aspects of work return. According to the statistical analysis, we find that these five aspects should be well evaluated on the job satisfaction of traffic wardens. (2) the general job satisfaction of Hangzhou traffic warden is general. Specifically, the traffic coordinator is satisfied in terms of job stability, income stability, co-worker relationship, family support and the unit itself. However, the promotion opportunities, pay rationality, social respect and recognition, and work environment are relatively unsatisfactory. (3) there are significant differences between different demographic variables on job satisfaction and turnover intention of Hangzhou traffic warden. (4) there was a significant negative correlation between job satisfaction and turnover intention. Among them, the influence of job itself, interpersonal relationship and social support factors on turnover intention is more significant. The ultimate purpose of this study is to provide some valuable countermeasures and suggestions for improving the job satisfaction of Hangzhou traffic wardens and reducing the turnover rate. According to the data and information obtained in the process of interview and data analysis, this paper puts forward the following measures, including: improving the salary level properly, perfecting the performance appraisal mechanism and incentive mechanism; Improve the working environment of traffic wardens to ensure their work safety; attach importance to the training of traffic wardens to facilitate their learning of new knowledge and skills; appropriately increase opportunities for promotion; consider giving them certain rights to enforce the law.
【学位授予单位】：浙江大学
【学位级别】：硕士
【学位授予年份】：2007
【分类号】：D631.5
【引证文献】
相关硕士学位论文 前3条
1 林琳;政府机关临聘人员制度探析[D];复旦大学;2011年
2 任晓静;护士工作疏离感的内容结构及相关研究[D];河南大学;2012年
3 赵春;刑讯逼供罪的法律适用问题探析[D];山西大学;2012年
本文编号：2296317
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