网络时代地方政府公信力弱化与对策研究

发布时间：2018-05-31 11:12

本文选题：地方政府公信力 + 网络时代　；参考：《中共中央党校》2011年硕士论文

【摘要】：政府公信力是政府追求的重要价值目标,但令人遗憾的是,地方政府的公信力远远落后于时代的发展。政府管理者中仍然有一部分保留着传统的管理思维,令地方政府公信力不断下降。再加上网络为愤怒的公众提供了一个相对自由的批判政府的平台,让政府公信力腹背受敌。不能否认,一些地方政府致力于提高政府公信力,并取得了一定的成绩,无奈网络放大效应让个别政府的不端行为成了全国的普遍现象。本文的写作目的是为了挽救在网络时代濒临谷底的政府公信力,以期能够为实现这一价值追求做出一点贡献。在第一部分即引言部分,主要介绍了本文的选题原因、选题目的及研究现状等方面的内容。选题原因有客观时代背景和中国政府公信力现状两个方面:我国政府公信力呈由中央到地方逐级递减的趋势。公众对于中央政府的信任度远远的高于地方政府,再加上网络舆论冲击的主要对象还是地方政府,所以笔者认为跳过省级及其以上政府,探讨市级及其以下政府的公信力更有现实意义;我国已经进入网络时代,这样一个新时代的到来对于政治社会生活的各个方面都有重大影响,当然也包括政府公信力。网络时代给政府公信力带来了前所未有的危机,同时也孕育着前所未有的机遇,在这样一个大背景中探讨地方政府公信力,不仅可以分析地方政府公信力弱化根源,更重要的在于找到借用网络力量提高地方政府公信力的有效途径。本文第二部分主要探讨了政府公信力的概念。概念界定是一切理论开展的前提,笔者分别列举了几种不同的政府公信力概念,结合与本文论述相契合的内容,总结出笔者自己的政府公信力概念:政府公信力就是政府在公共管理、公共服务及公共关系等各方面表现出来的言行、态度、结果因符合公众和时代的价值需求而获得认可,公众通过主观评价决定给予政府某种程度上的信任。之后,本文将公信力、诚信、信任、信用进行简单的辨析,总结出公信力有别于其它概念的特点,让读者对政府公信力的内涵有更深入的了解。本文的第三部分探讨了网络时代对于政府公信力带来了什么冲击,通过举例论证的方法,让读者更加形象具体的了解这种冲击的表现和强度。在这一部分,笔者详细列举了几个网民和公众耳熟能详的实例:有天价过路费事件、杭州70码事件、河南集体停暖事件等,最终得出第三部分的结论:在当代这样信息爆炸的时代,政府已经不是高墙大院中的神秘组织,而是时刻暴露在公众视野中的透明体。政府不符合时代要求的言行往往可以“一石激起千层浪”,个别政府的行为会被网络放大成为全国政府的通病。政府公信力正在遭遇前所未有的冲击:首先在网络时代,传统政府管理理念已经难以适应新时代的要求,个别政府的行为足以影响全国政府的形象。第二,网络时代的政府决策不再是一锤定音,而是须接受公众的质疑,并且极有可能在舆论的压力下改变原有决定。所以,面对网络时代,政府必须转变概念,提高服务意识和诚信意识,加快完善信息公开制度。本文第四部分探讨了地方政府公信力弱化加剧的根源。从三个方面来分析,即从政府自身的角度,从公众意识的角度,从网络特性的角度。从政府自身角度来分析,一方面是部分政府行为的确与主流价值不符。不诚信、不公开、不遵法、不服务等行为严重背离了时代和公众的价值要求;另一方面是我国地方政府数量众多,发展不均衡,存在较大的管理难度。从公众的意识角度来分析,民主意识的觉醒,使得公众对于政治生活产生了越来越浓厚的兴趣和需求,出现了此起彼伏的网络监督潮。从网络特性的角度出发,其具有匿名性、高效性、广渗透性、互动性和自由性等特性,给公众提供了一个相对自由的批评监督政府的平台。但是这种自由绝不能成为恣意中伤,为了避免网络平台成为谣言的温床,需要政府的管理和网友的自律。本文的第五部分探讨了提高地方政府公信力的途径。同样是从三个方面来展开,分别为:一通过提高地方政府获得公信力的能力来实现地方政府公信力的强化,笔者认为,所谓的政府获得公信力的能力是指政府的道德能力、效率能力、服务能力和引导能力。二是通过加强重要政府对地方政府的管理来实现地方政府公信力的强化。促进地方政府政务公开,促进地方政府对于网络监督态度转变,加强对地方政府的财务人事管理等都是有效的强化地方政府公信力的手段。三通过加强网络的管理与引导,包括网络监督立法,推行网络有限实名制等都是可行的有效途径。
[Abstract]:The government's credibility is an important value goal pursued by the government, but it is regrettable that the public trust of the local government is behind the development of the times. There are still some of the government administrators who retain the traditional management thinking, and the public credibility of the local government is declining. And the network has provided a relatively free batch for the angry public. It can not be denied that some local governments are committed to improving the credibility of the government and have achieved certain achievements. But the network magnification effect makes the misconduct of individual governments a common phenomenon throughout the country. The purpose of this article is to save the government on the brink of the Internet age. We believe that we can make a contribution to the pursuit of this value.
In the first part of the introduction, this paper mainly introduces the reasons for the topic, the purpose and the status of the research. There are two aspects: the objective background and the government credibility of the Chinese government: the public credibility of the government is decreasing from the central to the local level. The public trust for the central government is far from the public. Above the local government, the main object of the impact of the network public opinion is the local government, so I think it is more realistic to jump over the provincial and above governments and discuss the credibility of the municipal and the following governments; our country has entered the era of network, and the arrival of such a new era is heavy on all aspects of the political and social life. The great influence, of course, also includes the government's credibility. The network era has brought unprecedented crisis to the public credibility of the government, and it also gives birth to unprecedented opportunities. In such a big background the public credibility of the local government can be analyzed not only to analyze the credibility of the local government to weaken the root source, but also to find the improvement of the power of the borrowing network. An effective way of the credibility of the local government.
The second part of this article mainly discusses the concept of government credibility. The definition is the premise of the development of all theories. The author enumerates several different concepts of government credibility, and combines with the content of this article, summarizes the concept of government credibility of my own government: the government credibility is the government in public administration and public clothing. The expressions, attitudes and results expressed in various aspects such as public relations and public relations are recognized by the public and the value needs of the times, and the public is given a certain degree of trust by the public through subjective evaluation. After that, this paper makes a simple analysis of the credibility, integrity, trust and credit, and concludes that the credibility is different from other concepts. Characteristics, so that readers can have a deeper understanding of the connotation of the credibility of the government.
The third part of this article discusses the impact of the network age on the government's credibility. Through an example of the method, the reader can make a more detailed understanding of the performance and intensity of the impact. In this part, the author details a few detailed examples of the netizens and the public: there is a price pass, and 70 yards in Hangzhou. In the age of such information explosion, the government is not a mystical organization in the high wall courtyard, but a transparent body exposed to the public view in the age of such information explosion. The government does not conform to the requirements of the times, and the government is often able to "stir up a thousand layers of waves" and the behavior of individual governments in the age of such information explosion in the age of such information explosion in Henan. It will be enlarged by the network to become a common disease of the national government. The government credibility is suffering an unprecedented impact: first in the network age, the traditional government management concept has been difficult to adapt to the requirements of the new era, the behavior of the individual government is enough to affect the image of the national government. Second, the government decision in the network era is no longer a single sound, but a must. Under the pressure of public opinion, it is very likely to change the original decision under the pressure of public opinion. So, in the face of the network age, the government must change the concept, improve the consciousness of service and integrity, and accelerate the perfection of the system of information disclosure.
The fourth part of this article discusses the root of the weakening of the credibility of the local government. From three aspects, from the angle of the government itself, from the perspective of the public consciousness, from the angle of the network characteristics, from the point of view of the government itself, on the one hand, the behavior of some government does not conform to the value of the main stream. It is a serious deviation from the values of the times and the public; on the other hand, the number of local governments in our country is large, the development is uneven, and there is a great difficulty in management. From the perspective of the public consciousness and the awakening of democratic consciousness, the public has produced more and more interest and demand for the political life, and there has been a rise and fall. The network supervision tide. From the point of view of network characteristics, it has the characteristics of anonymity, efficiency, penetration, interactivity and freedom, which provides a relatively free platform for the public to criticize the government. But this freedom can never be a wanton injury. In order to avoid the Internet platform as a hotbed of rumors, the government needs the government. Management and self-discipline of Internet users.
The fifth part of this article discusses the ways to improve the credibility of local government. It is also carried out from three aspects: first, to enhance the credibility of local government by improving the ability of local government to obtain credibility. The author thinks that the government's ability to obtain credibility refers to the government's moral ability, efficiency and ability. Two is to strengthen the local government's credibility by strengthening the administration of the important government to the local government. To promote the public administration of the local government, to promote the local government to change the attitude of the network supervision, to strengthen the financial personnel management of the local government, is the effective means to strengthen the credibility of the local government. Three It is a feasible and effective way to strengthen the management and guidance of the network, including network supervision legislation and the implementation of limited network real name system.
【学位授予单位】：中共中央党校
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：D523

【引证文献】