澳大利亚:投诉公务员就找“冤情大使”

发布时间：2018-06-04 22:11

本文选题：瑞典人 + 处理意见　；参考：《人才资源开发》2016年19期

【摘要】：正无论哪个国家,老百姓在日常生活中,都难免要与政府部门的人打交道,对有些公务员的态度与处理手法有些不满也是常事。那么,怎样才能让这种不满降低到最低程度呢?近40年来,澳大利亚的"冤情大使"已形成了完备的投诉机制,手续少、效率高,有值得借鉴之处。由谁担任:有威望的社会名流投诉官员制度最初是由瑞典人发明的。早在17世纪,瑞典法律便规定,政府部门处理公民的投诉信件时要将信件的处理意见,放在专门办公室公开一天,由新闻记者和公众查看后再转入下一个程序办理。
[Abstract]:No matter which country, the common people in daily life, will inevitably have to deal with the people of government departments, some civil servants attitude and handling skills some dissatisfaction is also common. So how can this discontent be minimized? In the past 40 years, Australia's "grievance ambassador" has formed a complete complaint mechanism, with less procedures and high efficiency, which is worthy of reference. Who: the prestigious socialite complaints officer system was originally invented by the Swedes. As early as the 17th century, Swedish law required that government departments deal with citizens' letters of complaint by placing their opinions in a special office for a day, before being viewed by journalists and the public and then transferred to the next procedure.
【分类号】：D761.1

【相似文献】