政府公民间沟通的信息成本研究
发布时间：2018-11-28 17:01
【摘要】：政府行政体制改革的目的之一是要“降低行政成本”,同时创造条件,“实现政府行政管理与基层群众自治有效衔接和良性互动”,降低沟通成本,加强政府公民沟通。本研究提出,当前政府与公民之间存在沟通的障碍,政务信息的沟通过程与经济系统一样,也存在信息成本问题。信息成本由政府与公民双方承担,隶属于交易成本范畴,政府公民间的信息不对称、政务信息产权不明确、政府公民沟通的信息结构、政府公民沟通的信息距离是政府公民沟通中产生信息成本的具体机制。在制度确定的情况下,通过缩短政府公民间的信息距离可以降低信息成本。 本研究将沟通中的信息成本分为时间成本、货币成本与心理成本三个组成部分,并通过问卷调查的方法,研究三个组成部分与政务流程、组织层级、信息技术水平、信息公开制度、公务员服务态度、政务信息资源共享机制之间的相关性,并探讨如何在现实中对以上影响因素进行改进,进而降低沟通中的信息成本。 本研究通过模型设计的方法,改进影响沟通中信息成本的因素。在进行模型设计之前,展开探讨了模型设计的基础理论工作：第一、政府与公民各自的信息需求分析；第二、降低信息成本模型设计的基本思路；第三、模型构建的相关理论支撑。研究中设计的模型主要用到网络最短路径问题、网络最大流问题以及用户的信息搜寻理论。 本研究构建了政府公民间沟通的三个模型,这些模型都是以电子政务的发展为基础,以政府信息化为先导。模型分别为：电子政务组织结构模型、电子政务流程优化模型、政务信息沟通的信息系统模型。通过这些模型,实现在现实世界沟通中的“节点要少、流量要大、路径要短”的目的。本论文在三个逻辑模型的基础上,应用信息距离与信息最短路径、最大流问题的测度方法,对以上模型进行数学整合,给出了测度政府公民间沟通的信息成本的数学公式。 本研究选择“全国高校教学基本状态数据库项目”作为测量以上模型的具体案例,该项目实际应用于教育部对各普通高校的评估工作,可以视为政府与社会、公民之间的信息沟通。通过测量比较该项目应用前后的评估成本变化,可以对政府与公民之间的信息沟通提供理论借鉴。在文章的最后结论部分,本研究提出：降低政府公民间沟通的信息成本,需要应用各模型中的技术工具,同时需要理念层、制度层与行为层的配合。
[Abstract]:One of the aims of the reform of the government administrative system is to "reduce the administrative cost", create conditions at the same time, "realize the effective connection and benign interaction between the government administration and the grass-roots mass autonomy", reduce the communication cost, and strengthen the communication between the government and the citizens. This study suggests that there are barriers to communication between government and citizens, and that the communication process of government information is similar to that of economic systems, and there is also the problem of information cost. The information cost is borne by both the government and the citizen, belonging to the category of transaction cost, the information asymmetry among government citizens, the unclear property right of government information, and the information structure of communication between government citizens. The information distance of government citizen communication is the concrete mechanism to produce information cost in government citizen communication. In the case of system determination, information cost can be reduced by shortening the information distance between government citizens. The information cost in communication is divided into three parts: time cost, money cost and psychological cost. Through the method of questionnaire, the paper studies the three components and the process of government affairs, the organization level, the level of information technology. The information disclosure system, the service attitude of civil servants, the relationship between government information resource sharing mechanism, and how to improve the above factors in reality, and then reduce the information cost in communication. Through the method of model design, this study improves the factors that affect the information cost in communication. Before the model design, the basic theoretical work of the model design is discussed: first, the information needs of the government and citizens are analyzed, secondly, the basic ideas of reducing the information cost model design are discussed. Third, the model construction related theoretical support. The model designed in this paper mainly uses the shortest path problem, the maximum flow problem and the information search theory of users. This study constructs three models of communication among government citizens, which are based on the development of e-government and guided by government informatization. The models are: e-government organization structure model, e-government process optimization model and information system model of government information communication. Through these models, we can achieve the goal of "fewer nodes, larger traffic and shorter paths" in real world communication. On the basis of three logical models, this paper applies the measure method of information distance and information shortest path, the maximum flow problem to integrate the above models, and gives a mathematical formula to measure the information cost of communication between government citizens. This study chooses "the National University Teaching basic State Database Project" as the concrete case of measuring the above model. The project is applied to the evaluation work of the Ministry of Education to the ordinary colleges and universities, and can be regarded as the government and the society. Communication between citizens. By measuring and comparing the change of evaluation cost before and after the application of the project, it can provide theoretical reference for information communication between government and citizens. In the last part of the paper, the author points out that to reduce the information cost of communication among government citizens, we need to apply the technical tools in each model, at the same time, we need the cooperation of the concept layer, the system layer and the behavior layer.
【学位授予单位】：华中科技大学
【学位级别】：博士
【学位授予年份】：2011
【分类号】：D523
本文编号：2363619
[Abstract]:One of the aims of the reform of the government administrative system is to "reduce the administrative cost", create conditions at the same time, "realize the effective connection and benign interaction between the government administration and the grass-roots mass autonomy", reduce the communication cost, and strengthen the communication between the government and the citizens. This study suggests that there are barriers to communication between government and citizens, and that the communication process of government information is similar to that of economic systems, and there is also the problem of information cost. The information cost is borne by both the government and the citizen, belonging to the category of transaction cost, the information asymmetry among government citizens, the unclear property right of government information, and the information structure of communication between government citizens. The information distance of government citizen communication is the concrete mechanism to produce information cost in government citizen communication. In the case of system determination, information cost can be reduced by shortening the information distance between government citizens. The information cost in communication is divided into three parts: time cost, money cost and psychological cost. Through the method of questionnaire, the paper studies the three components and the process of government affairs, the organization level, the level of information technology. The information disclosure system, the service attitude of civil servants, the relationship between government information resource sharing mechanism, and how to improve the above factors in reality, and then reduce the information cost in communication. Through the method of model design, this study improves the factors that affect the information cost in communication. Before the model design, the basic theoretical work of the model design is discussed: first, the information needs of the government and citizens are analyzed, secondly, the basic ideas of reducing the information cost model design are discussed. Third, the model construction related theoretical support. The model designed in this paper mainly uses the shortest path problem, the maximum flow problem and the information search theory of users. This study constructs three models of communication among government citizens, which are based on the development of e-government and guided by government informatization. The models are: e-government organization structure model, e-government process optimization model and information system model of government information communication. Through these models, we can achieve the goal of "fewer nodes, larger traffic and shorter paths" in real world communication. On the basis of three logical models, this paper applies the measure method of information distance and information shortest path, the maximum flow problem to integrate the above models, and gives a mathematical formula to measure the information cost of communication between government citizens. This study chooses "the National University Teaching basic State Database Project" as the concrete case of measuring the above model. The project is applied to the evaluation work of the Ministry of Education to the ordinary colleges and universities, and can be regarded as the government and the society. Communication between citizens. By measuring and comparing the change of evaluation cost before and after the application of the project, it can provide theoretical reference for information communication between government and citizens. In the last part of the paper, the author points out that to reduce the information cost of communication among government citizens, we need to apply the technical tools in each model, at the same time, we need the cooperation of the concept layer, the system layer and the behavior layer.
【学位授予单位】：华中科技大学
【学位级别】：博士
【学位授予年份】：2011
【分类号】：D523
【引证文献】
相关期刊论文 前1条
1 侯宝柱;;政务信息化融合度研究[J];情报杂志;2011年S2期
，本文编号：2363619
本文链接：https://www.wllwen.com/shekelunwen/guojizhengzhilunwen/2363619.html
