基于业务流程分析的城市流动人口生殖健康服务管理研究

发布时间：2018-11-12 19:08

【摘要】：1994年，国际人口与发展大会《行动纲领》提出，要求所有国家应尽早不迟于2015年通过初级保健制度，为年龄适合的所有人提供生殖保健即2015年人人享有生殖保健。我国十七大也明确提出了人的全面发展，表明我国政府将为国民的生殖健康提供全面的服务与管理，这当然应包括流动人口的生殖健康服务与管理。伴随我国市场经济发展，人口流动日趋频繁，流动人口为我国的经济发展、城市建设做出了巨大的贡献，成为我国经济社会发展不可或缺的中坚力量。据第六次人口普查数据显示，我国流动人口数量已高达2.6亿，，比第五次人口普查数据增长85.7%。很显然，要有效地提高国民的生殖健康水平，就不可能忽视这么一个庞大的人群。各地各级政府在给予相关政策指导的前提下不断创新，在流动人口生殖健康服务管理上取得了一定的成果，但城市流动人口生殖健康服务管理依旧还有许多亟待改善的地方。本文将通过政策理论研究和实证研究相结合的方式，运用文献研究、访谈、流程描述、流程分析、专家咨询等方法，从行政管理和业务管理两条线出发，站在供需双方的视角，讨论目前我国流动人口生殖健康服务管理提供现状及利用现状，分析服务管理中存在的问题及影响因素，梳理、绘制了二十几项与城市流动人口生殖健康服务管理相关的工作业务流程图。在此基础上，提出解决目前流动人口生殖健康服务管理问题的建议，即以信息流的管理和信息平台建设为核心，以组织绩效考核为手段，运用制度资源、组织载体、流程分解和相关的运行准则来建立快速响应的多部门合作机制，探索建立以流动人口服务管理中心为牵头部门的“牵头部门统筹管理”多部门合作模式和政府行政服务大厅流动人口前台服务窗口模式，从而提高服务管理水平，实现流动人口基本公共服务均等化、规范化、效率化。
[Abstract]:In 1994, the Programme of Action of the International Conference on population and Development called for all countries to adopt, as soon as possible and no later than 2015, a primary health-care system that provides reproductive health care for all age-appropriate people, that is, reproductive health for all by 2015. The Seventeenth National Congress of our country also clearly put forward the overall development of human, indicating that our government will provide comprehensive service and management for the national reproductive health, which should certainly include the reproductive health services and management of the floating population. With the development of market economy in China, the population flow is becoming more and more frequent. The floating population has made a great contribution to the economic development and urban construction of our country, and has become the indispensable backbone of the economic and social development of our country. According to the data of the sixth census, the number of floating population in China has reached 260 million, which is 85.775% more than that of the fifth census. It is clear that it is impossible to ignore such a large population in order to effectively improve the reproductive health of the nation. Governments at all levels have made some achievements in the management of reproductive health services for the floating population under the premise of giving relevant policy guidance. However, there are still many areas that need to be improved urgently in the management of reproductive health services for urban floating population. In this paper, through the combination of policy theory research and empirical research, using the methods of literature research, interview, process description, process analysis, expert consultation and so on, starting from the two lines of administration and business management, standing in the perspective of both supply and demand. This paper discusses the present situation and utilization of reproductive health service management of floating population in our country, analyzes the existing problems and influencing factors in service management, and combs it out. More than twenty work flow charts related to the management of reproductive health services for urban floating population were drawn. On this basis, the paper puts forward some suggestions to solve the problem of reproductive health service management of floating population, that is, taking the management of information flow and the construction of information platform as the core, the organization performance evaluation as the means, the use of institutional resources, the organization carrier. Process decomposition and associated operational criteria to establish a multi-sectoral cooperation mechanism for rapid response, To explore the establishment of multi-department cooperation mode of "leading department overall management" with the floating population service management center as the lead department and the front service window model of floating population in the government administrative service hall, so as to improve the service management level. The realization floating population basic public service equalization, the standardization, the efficiency.
【学位授予单位】：重庆工商大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：C924.2;R169.1

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