公共图书馆服务创新的理论与实践研究

发布时间：2018-01-23 04:04

本文关键词： 公共图书馆创新服务创新服务创新四维度　出处：《华东师范大学》2017年硕士论文　论文类型：学位论文

【摘要】：公共图书馆是我国公共文化服务建设的重要组成部分,是建设我国现代化文化体系不可缺少的重要公益机构,为我国建设社会主义精神文明社会发挥了不可替代的作用。公共图书馆始终将服务作为永恒主题,以公益性、普惠性、均等性的文化本质,为人民的精神文化生活提供了重要场所。然而随着社会环境变化,读者需求也多样化个性化,公共图书馆服务需要在日益发展的社会大环境中不能固守传统服务模式,进行不断创新与发展,创建新颖的服务内容与服务方式,引入新技术手段,重组管理模式,为读者服务发挥其社会价值。服务创新不仅是一个民族进步的灵魂,也是现代公共图书馆进行科学发展的核心思想。笔者通过文献资料查阅分析与实地走访国内具有代表性的省级公共图书馆,分别是上海图书馆、浦东图书馆、杭州图书馆与南京图书馆,根据服务创新的研究目的与相关项目负责人与馆员进行访谈,形成了较为详细的案例。在本文模型创建中参考并学习管理学中服务创新四维度模型,构建一个基于此模型的公共图书馆服务创新模型。通过对公共图书馆理念创新、读者界面创新、管理制度创新、技术创新等四方面结合走访案例进行实证分析与阐释。服务理念维度,通过介绍"以人为本","广度"与"深度"并重,"经济与文化"协调发展来分析;读者界面维度通过创新服务内容,改善服务方式来展开;管理创新维度分别从管理学的宏观与微观两方面论述;技术创新维度依据新媒体技术、数字图书馆、创客空间以及在线学习来阐释。最后归纳出希望在此研究基础上建立一个符合社会进步时代发展所需要的公共图书馆服务创新模型。
[Abstract]:The public library is an important part of the construction of public cultural service in our country, and it is an indispensable important public welfare organization to construct the modern cultural system of our country. It plays an irreplaceable role in building a socialist spiritual civilization society in our country. Public libraries always take the service as the eternal theme, with the cultural essence of public welfare, universality and equality. It provides an important place for people's spiritual and cultural life. However, with the change of social environment, readers' needs are diversified and individualized. The public library service should not stick to the traditional service mode, innovate and develop constantly, create new service content and service way, and introduce new technology means in the increasingly developing social environment. Restructuring the management mode to serve the readers and give full play to its social value. Service innovation is not only the soul of a nation's progress. It is also the core idea of the scientific development of the modern public library. Through the literature review and analysis and field visits to the representative provincial public libraries in China, they are Shanghai Library and Pudong Library respectively. Hangzhou Library and Nanjing Library, according to the purpose of service innovation research and related project leaders and librarians to interview. Form a more detailed case. In the establishment of this model reference and learning management service innovation four-dimensional model. To construct a public library service innovation model based on this model. Through the public library concept innovation, reader interface innovation, management system innovation. Technology innovation and other four aspects combined with visiting cases for empirical analysis and interpretation. Service concept dimension, through the introduction of "people-oriented", "breadth" and "depth" equal emphasis, "economy and culture" coordinated development to analyze; The reader interface dimension is developed through the innovation of service content and the improvement of service mode. The dimension of management innovation is discussed from the macro and micro aspects of management. The dimension of technological innovation is based on the new media technology, digital library. Finally, the author concludes that the author hopes to establish an innovative model of public library service in line with the needs of the development of social progress era on the basis of this research.
【学位授予单位】：华东师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G252;G258.2

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