河北省高校图书馆数字参考咨询服务研究

发布时间：2018-01-19 14:40

本文关键词： 高校图书馆数字参考咨询发展策略平台构建　出处：《河北大学》2017年硕士论文　论文类型：学位论文

【摘要】：参考咨询是图书馆服务的重要组成,主要是处理用户在使用图书馆途径中的各种问题,给予用户满意的服务。近年来,数字网络环境的发展和人们利用网络来满足自己的信息需求的增强,咨询服务凸显其重要的地位,国内外大量图书馆逐渐开始提供此项服务,而服务方式也趋于多样化发展。图书馆体系中,高校图书馆是必不可少的部分,它对高校教学、研究均起着辅助的作用。但是,河北省高校图书馆发展情况并不乐观,为促进其更优发展,需要清楚的了解其发展现状,针对目前存在的问题提出解决策略,以推进河北省高校图书馆在文献和信息服务中数字参考咨询服务的稳定、可持续发展。本文结合数字参考咨询服务相关理论和现有的研究成果,对服务的内涵、流程、方式及其管理进行了系统的阐述,通过对省内106所高校图书馆数字参考咨询服务的发展现状进行调查,对各高校图书馆的实际情况及存在的问题进行了详细的分类分析,并提出了对应的发展策略,以期对推进河北省高校图书馆数字参考咨询服务的发展起到一定参考作用。
[Abstract]:Reference service is an important component of library service. It mainly deals with various problems of users in the use of library and gives them satisfactory service in recent years. With the development of the digital network environment and the enhancement of people using the network to meet their information needs, consulting service highlights its important position, and a large number of libraries at home and abroad are gradually beginning to provide this service. In the library system, the university library is an indispensable part, which plays an auxiliary role in the teaching and research of colleges and universities. The development of university libraries in Hebei Province is not optimistic. In order to promote its better development, it is necessary to clearly understand the current situation of its development, and put forward solutions to the existing problems. In order to promote the stability and sustainable development of the digital reference service in the literature and information service of the university library in Hebei Province, this paper combines the relevant theory of digital reference service and the existing research results, to the connotation of the service. The flow, mode and management of the digital reference service of 106 universities in the province are systematically described, and the status quo of the digital reference service in 106 colleges and universities in the province is investigated. This paper makes a detailed classification and analysis of the actual situation and existing problems of each university library, and puts forward corresponding development strategies. In order to promote the development of digital reference service of university library in Hebei province.
【学位授予单位】：河北大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G258.6;G252.6

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