基于用户行为分析下档案公共服务研究

发布时间：2018-04-23 02:06

本文选题：用户行为 + 档案　；参考：《南昌大学》2017年硕士论文

【摘要】：随着社会经济高速发展,政府转入新型公共服务改革时期。档案机构作为政府公共服务部门,逐渐转变自身服务内容,开展以用户为核心的档案服务。在信息社会环境下,深入档案用户需求,研究用户信息行为,努力提升档案公共服务能力,不断满足用户个性化的档案公共服务已经成为现实趋势所在。本文通过收集、查阅大量相关文献与网站资料,对档案公共服务中的用户行为进行仔细研究。首先,通过分析档案用户行为概述,以及用户行为对档案公共服务意义,对档案公共服务发展现状成绩进行肯定,并阐述用户行为下档案公共服务涉及理论。其次,对档案用户行为数据的获取与应用流程进行分析设计。再次,通过用户行为环境影响因素分析以及模型构架原则,构建出用户行为下档案公共服务模型。最后针对模型下的档案信息创建行为、档案信息搜寻行为、档案信息利用行为、档案用户信息交互行为在实际档案服务应用中产生的制约因素进行分析,提出建立完善档案用户信息创建行为需求表达机制、推动合理档案资源建设丰富用户搜寻行为、全方位提升档案用户信息利用行为、规范档案用户信息交互平台合理构建应对措施。解决实际档案公共服务问题,提升档案机构公共服务能力。
[Abstract]:With the rapid development of social economy, the government has turned into a new public service reform period. As the public service department of government, archives institution gradually changes its service content and develops the archives service which takes the user as the core. In the environment of information society, it has become a realistic trend to go deep into the needs of archival users, to study the information behavior of users, to improve the ability of public archival services, and to continuously meet the needs of users' individualized public services of archives. Through collecting and consulting a lot of relevant documents and websites, this paper makes a careful study on the behavior of users in archival public services. First of all, by analyzing the summary of archival user behavior and the significance of user behavior to archives public service, the author affirms the status quo of archives public service development, and expounds the theory of archives public service under user behavior. Secondly, the paper analyzes and designs the data acquisition and application flow of archival user behavior data. Thirdly, through the analysis of the influencing factors of user behavior environment and the principle of model structure, the public service model of archives under user behavior is constructed. Finally, the paper analyzes the restrictive factors of archival information creation behavior, archival information searching behavior, archival information utilization behavior and archival user information interaction behavior in the actual application of archival service. This paper puts forward to establish and perfect the mechanism of expressing the behavior of archival users' information creation, to promote the rational construction of archives resources to enrich the users' search behavior, and to promote the utilization of archival users' information in all directions. Standardize the file user information exchange platform reasonable construction response measures. Solve the problem of public service of actual archives and improve the ability of public service of archives institutions.
【学位授予单位】：南昌大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D630;G273.5

【参考文献】